Director, HR Business Partner

<div class="content-intro">About UsInStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.Team InStride Health: Our Core Values<ul><li>Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. </li><li>Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.</li><li>Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.</li><li>Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.</li></ul></div>About the RoleAs our first HR Business Partner, you will play a pivotal role in shaping the employee experience at InStride with a primary focus on resolving employee relations. Supporting a growing organization, this role is a strategic advisor and coach - guiding leaders through performance challenges, scaling our approach to talent development, and reinforcing our core values. You will partner closely with the SVP of People and cross-functional stakeholders to address real-time needs while also designing long-term, scalable solutions that empower our managers and teams.Responsibilities include, but are not limited to:<ul><li>Be a strategic HR partner: Serve as a trusted advisor to leaders on employee relations, performance management, team development, engagement, and retention. Guide leaders on team dynamics, difficult conversations, talent development, and inclusive leadership.</li><li>Lead employee relations and performance management: Proactively manage and resolve complex employee relations cases, from investigation to resolution. Provide objective, fair, and business-aligned guidance. </li><li>Build manager and leadership scalability: Design and implement manager onboarding, training, and development programs. Co-create leadership development initiatives with the SVP of People.</li><li>Integrate technology & AI into people practices: Implement scalable, tech-enabled practices that support ongoing performance management and employee development. Leverage platforms like Lattice and emerging AI tools to identify trends, enable manager self-service, and scale performance-related insights.</li><li>Oversee performance review cycles: Guide the bi-annual review process, including performance calibration. Continuously improve performance management approach and workflows.</li><li>Analyze people data to drive decisions: Use employee engagement, performance, and retention data to identify trends and recommend improvements to programs, policies, and practices.</li><li>Ensure compliance and consistency: Partner with People Operations and Compliance to ensure adherence to employment laws, policies, and internal standards of fairness and consistency.</li><li>Collaborate cross-functionally: Build strong relationships with department leaders to assess team needs, deliver strategic HR guidance, and inform long-term talent planning. In particular, support our care teams across coaching, therapy, and psychiatry. </li><li>Support inclusive hiring and onboarding: Partner with Talent Acquisition and People Operations to promote equitable hiring practices and deliver a thoughtful and valuable employee experience.</li><li>Act as a change agent: Help leaders and teams navigate organizational change through clear communication, alignment-building, and a strong employee-centered approach.</li></ul>What You Need to Succeed in the Role<ul><li>7-10+ years as an HR Business Partner in a high-growth, progressive, and evolving organization.</li><li>Proven success in navigating and resolving complex employee relations cases.</li><li>Deep understanding of HR practices across employee relations, performance, compensation, compliance, and employment law (federal and state), given InStride’s national employee population.  </li><li>Strong track record in:</li><ul><li>Strategic HR advising</li><li>Performance management </li><li>Conflict resolution</li><li>Manager coaching </li><li>Leadership and career development</li><li>Training design and delivery</li></ul><li>Exceptional interpersonal and communication skills with the ability to build trust, understand stakeholder needs, offer thoughtful solutions, and follow through to resolution.</li><li>A proactive, solutions-oriented mindset with strong self-starter initiative.</li><li>Excellent organization, time management, and attention to detail.</li><li>Analytical skills to interpret data and recommend evidence-based improvements.</li><li>Proficiency in Google Workspace and MacBook.</li><li>Strong facilitation and presentation skills.</li><li>PHR, SPHR, or equivalent HR certification (preferred, not required).</li></ul>The expected annual base salary for this role is between $130,000-$160,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc. In addition to base compensation, this role offers a target performance-based bonus.<div class="content-conclusion">Why Join Our Team<ul><li>Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)</li><li>Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment</li><li>Ability to help hundreds of children and families access desperately-needed evidence-based care</li><li>Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem</li><li>Fully virtual: work from the comfort of your home with periodic in-person retreats</li></ul>Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:<ol><li>Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.</li><li>Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.</li></ol>We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.<h3 style="text-align: center;">Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (<a href="mailto:talent@instride.health">talent@instride.health</a>) to verify its authenticity.</h3></div>

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