Director, Digital Experience (REMOTE EASTERN TIME ZONE)

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  • Company Veeam Software
  • Employment Full-time
  • Location 🇺🇸 United States nationwide
  • Submitted Posted 4 days ago - Updated 6 hours ago
<div class="content-intro"><div class="elementToProof"><p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p></div></div><h4><strong>About the Role</strong></h4><p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Veeam’s digital experience is how millions of customers, prospects, partners, and future employees discover and engage with our company. As Director of Digital User Experience, you’ll own the experience strategy across veeam.com and our global digital properties, setting the standards, governance, and roadmap that teams across Veeam build against. You’ll be the connective tissue between business strategy and digital execution, uniting research, content structure, journey design, and measurement into one operating model, and translating the brand and visual direction our Creative team owns into the interfaces and journeys customers actually move through. If you think in systems rather than pages and want to shape the digital front door of a market leader in the middle of a major transformation, this is that role.</span></p><h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4><ul><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Own the experience layer across veeam.com and every global digital property, defining the customer journeys, interaction models, navigation, and page standards that internal teams and external partners build against</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Lead research and discovery through user interviews, surveys, usability testing, and competitive analysis, translating findings into content structure, user flows, and journey maps that serve real customer needs</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Own and evolve Veeam’s UI Kit as the authoritative basis for delivery, applying the brand identity and visual design direction set by our Creative team to documented components, patterns, and interaction standards that enable scale, consistency, and speed</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Drive continuous improvement by blending qualitative insight with performance data to surface friction, connect design decisions to business outcomes, and sustain a rhythm of evidence-based iteration</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Partner with executive and functional leaders to shape digital priorities, investment, and long-term roadmap, presenting strategy and results in terms that land clearly with non-designers</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Partner closely with Creative, who own brand and visual design, and connect content, web development, operations, and technology around shared goals, so elevated experiences and the capabilities behind them ship together at scale</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Grow the team’s business fluency and craft, while leading relationships with agencies, contractors, and strategic partners supporting experience work</span></li></ul><h4 id="id-📝JobDescription&amp;JobPostGuidelines-TechnologiesYou’llWorkWith.1"><strong>Technologies You’ll Work With</strong></h4><ul><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Analysis: web analytics (Google Analytics 4, Adobe Customer Journey Analytics), heat mapping (Microsoft Clarity), funnel and A/B test design (Adobe Target), qualitative user research (UserTesting), and journey mapping and persona development</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Creation: enterprise content management and authoring (Adobe Experience Manager), digital asset management, and design and prototyping tools (Figma, Sketch, Adobe XD) for low- to high-fidelity work, applied through a component-based UI Kit</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Production: cloud publishing and release pipelines, multi-region and localization workflows, indexing and content-freshness management, and content governance tooling</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Optimization: site search and relevance tuning, personalization and experimentation platforms (Adobe Target), accessibility (WCAG) auditing, conversion rate optimization, and the wider marketing technology stack (customer relationship management, customer data platform, email, chat, paid media)</span></li></ul><h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Bring</strong></h4><ul><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">10 or more years in user experience or digital experience, including 5 or more years leading teams</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Proven ownership of a large-scale, multi-language corporate website or digital ecosystem</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Demonstrated experience connecting experience and journey work to measurable business outcomes such as conversion and pipeline</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Hands-on fluency with enterprise content management, design and prototyping tools, and web analytics and testing platforms</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience building and governing a user interface kit or design system in partnership with a brand or creative team, and driving its adoption across multiple teams</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Ability to influence senior stakeholders without direct authority and to balance competing priorities across a global organization</span></li><li style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Working knowledge of accessibility standards and experience building compliance into delivery rather than auditing after the fact</span></li></ul><h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>Bonus Skills</strong></h4><ul><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience in enterprise business-to-business technology, software, or security</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Familiarity with the Adobe Experience Cloud ecosystem, particularly Experience Manager and Target</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Prior work with globally distributed teams and multi-region localization</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Practical experience applying artificial intelligence to speed up research synthesis, production, or quality assurance work</span></li><li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Background in content strategy, information architecture, or service design alongside interface work</span></li></ul><p>&nbsp;</p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">#LI-TS1 #remote</span></p><p>&nbsp;</p><p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong>What you'll get</strong></span></p><ul><li><span style="font-size: 16px;"><span data-teams="true">Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</span></span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="a78978dc-ac89-45cb-90d8-046512111001"><span style="font-size: 16px;">Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="c1532033-276f-4e8a-a3b5-e95a41390077"><span style="font-size: 16px;">Medical, dental, and vision coverage starting on your first day</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="269bfa66-2d60-4598-8e5b-4cca247a02cd"><span style="font-size: 16px;">Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="5f78a25b-2b13-4e0c-8a27-7b2f06f8af85"><span style="font-size: 16px;">401(k) retirement plan with company matching contributions</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="72318735-b901-4780-8fd3-4c5b19dc96de"><span style="font-size: 16px;">Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="ab8637f1-df99-4bd9-ac2a-1038c17e946d"><span style="font-size: 16px;">AirVet: 24/7 virtual veterinary care at no cost</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="acc447d4-7091-44ec-85c6-7041bf41a6c9"><span style="font-size: 16px;">Legal services, identity protection, and supplemental health insurance options</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="f1cae164-1753-4613-9116-6f6cbaa77f39"><span style="font-size: 16px;">Tax-advantaged spending accounts for healthcare, dependent care, and commuting</span></li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="2b56323b-b405-4551-b6ce-3aaf737adb5a"><span style="font-size: 16px;">Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning</span></li></ul><p><span style="font-size: 16px;"><strong>Compensation Transparency</strong></span></p><p><span style="font-size: 16px;">Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.</span></p><p><span style="font-size: 16px;">In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.</span></p><div><span style="font-size: 16px;"><strong>U.S. Geographic Zones &amp; Compensation Ranges (TTC / OTE)</strong></span></div></div><div class="title">Zone 1: San Francisco Bay Area, New York City Boroughs</div><div class="pay-range"><span>$296,300</span><span class="divider">&mdash;</span><span>$550,200 USD</span></div></div><div class="pay-input"><div class="title">Zone 2: Washington, California (excluding San Francisco Bay Area)</div><div class="pay-range"><span>$271,600</span><span class="divider">&mdash;</span><span>$504,300 USD</span></div></div><div class="pay-input"><div class="title">Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona</div><div class="pay-range"><span>$246,900</span><span class="divider">&mdash;</span><span>$458,400 USD</span></div></div><div class="pay-input"><div class="title">Zone 4: All other US locations</div><div class="pay-range"><span>$214,800</span><span class="divider">&mdash;</span><span>$398,900 USD</span></div></div></div><div class="content-conclusion"><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"><p data-local-id="56095010243a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</p><p>Personal data collected during the recruitment process will be processed in accordance with our <a href="https://www.veeam.com/legal/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.&nbsp;</p><p>By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.</p></div><p><a id="app"></a></p></div>

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