This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success in United States.
This is a high-impact leadership opportunity for a customer success professional passionate about transforming healthcare through innovative AI solutions. In this role, you will oversee strategic enterprise health system accounts while leading and mentoring a team focused on successful implementation, adoption, and long-term customer value. You will work closely with senior healthcare stakeholders to drive operational and clinical outcomes across complex healthcare environments. The position offers a dynamic and collaborative atmosphere where cross-functional partnership, innovation, and measurable impact are central to success. Ideal for a hands-on leader, this role blends strategic account management with team leadership in a fast-paced, mission-driven environment. Candidates who thrive in scaling organizations and healthcare technology ecosystems will find strong growth potential here.
Accountabilities:- Lead and develop a team of Customer Success Executives, fostering accountability, collaboration, and high performance across enterprise healthcare accounts.
- Manage relationships with executive stakeholders including clinical and operational leaders, ensuring strong alignment between customer goals and solution delivery.
- Oversee implementation and adoption of AI-driven healthcare solutions, ensuring smooth integration into clinical workflows and operational processes.
- Partner cross-functionally with Product, Engineering, and Sales teams to communicate customer feedback and contribute to product improvements and go-to-market strategies.
- Define and monitor success metrics tied to operational, clinical, and financial outcomes, delivering measurable value to enterprise clients.
- Drive onboarding, training, workflow optimization, and change management initiatives to maximize long-term customer engagement and satisfaction.
- Support organizational growth by mentoring junior team members and contributing to hiring and team expansion initiatives.
Requirements:
- 8–12+ years of experience in healthcare, including at least 5 years in customer-facing leadership roles supporting health systems or provider organizations.
- Proven success leading enterprise customer success teams and managing complex healthcare accounts in matrixed environments.
- Strong understanding of clinical workflows, care delivery operations, and healthcare systems, particularly in areas such as nursing or revenue cycle management.
- Experience leading cross-functional initiatives within startup, SaaS, health tech, or high-growth technology organizations.
- Excellent executive communication and stakeholder management skills, with the ability to influence senior healthcare leaders including COOs, CMOs, and CNOs.
- Demonstrated expertise in implementation leadership, change management, and delivering measurable business outcomes.
- Familiarity with AI, digital health, clinical decision support technologies, or healthcare transformation initiatives is highly valued.
- Ability to travel regularly to client sites and collaborate onsite with enterprise healthcare customers.
Benefits:
- Competitive compensation package aligned with experience and impact
- Opportunity to work at the forefront of AI innovation in healthcare
- Collaborative environment with leading experts in healthcare, technology, and artificial intelligence
- Exposure to enterprise-level healthcare transformation initiatives
- Career growth opportunities within a rapidly scaling organization
- Flexible remote-based structure with meaningful client engagement
- Participation in strategic planning and innovation-focused leadership initiatives
- Mission-driven culture focused on improving patient outcomes through technology.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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