This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success in the United States.
This role leads a high-performing Customer Success team managing a strategic portfolio and driving measurable adoption, retention, and revenue growth. You will oversee a team of Customer Success Managers, develop scalable frameworks, and collaborate closely with Sales, Marketing, and Product teams to deliver coordinated strategies that maximize customer outcomes. The position emphasizes data-driven decision-making, proactive risk management, and fostering a culture of ownership and accountability. It offers the opportunity to influence both team performance and organizational strategy in a fast-moving, high-growth environment, while championing the voice of the customer across all initiatives.
Accountabilities:- Lead, mentor, and develop a team of Customer Success Managers to strengthen customer relationships, increase adoption, and drive retention and expansion revenue
- Set clear performance metrics tied to renewals, expansion, and customer satisfaction; maintain accountability through regular reviews and feedback loops
- Partner with Sales leadership to define account growth strategies, including segmentation, targeting, and expansion playbooks
- Collaborate cross-functionally with Sales, Marketing, and Product teams to ensure consistent customer messaging, feedback integration, and product alignment
- Analyze customer data, adoption trends, and health scores to proactively identify risks and growth opportunities
- Evolve success frameworks, processes, and tools to improve team efficiency, scalability, and overall impact
- Champion the customer voice to ensure insights inform strategic initiatives and long-term value realization
Requirements:
- 10+ years in Customer Success, Account Management, or related roles, including 5+ years in a leadership capacity
- Proven ability to lead teams that deliver measurable retention and expansion revenue results
- Strong business acumen with experience translating data into actionable insights and strategic plans
- Excellent relationship-building and communication skills, capable of influencing cross-functional teams
- Deep understanding of customer success metrics, SaaS business models, and sales motions
- Proficiency with CRM and analytics tools (e.g., Salesforce, ChurnZero, Pendo) to drive decisions and strategy
- Ability to excel in a fast-paced, high-growth environment with a results-oriented mindset
Benefits:
- Competitive annual salary: $146,000–$166,000 USD, plus a 10% performance bonus paid quarterly
- Medical coverage for employees and dependents (80–90% employer covered) with HSA contributions
- 401(k) plan with employer match up to 3.5%
- Dependent Care Flexible Spending Account (FSA), Dental & Vision coverage
- Basic Life and AD&D Insurance, Short and Long Term Disability
- Flexible Time Off & 12 paid annual holidays, Paid Parental Leave, Pawternity Leave, financial support for pet adoption, and subsidized pet insurance
- $250 annual stipend for learning and development
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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