Director, Clinical Operations

<div class="content-intro">Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.<div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://helloalma.com/" target="_blank">Website</a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://boards.greenhouse.io/alma" target="_blank">Job Board</a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://docs.google.com/document/d/1cg1oEuMmxHsRw_45o0pANQycrwKJjub3_EdQDtEnrAc/edit" target="_blank">Values</a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing" target="_blank">Candidate Interview Guide </a></div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"> </div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content">---</div><div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"> </div></div>Director of Clinical OperationsThe Director of Clinical Operations is a strategic and operational leader responsible for ensuring scalable and compliant clinical operations. Working closely with the Chief Operations Officer, you will align operational strategy with organizational goals to maintain excellence in workflow efficiency, compliance, and provider support. This role oversees the day-to-day operations of the Clinical Operations team and serves as an operational subject matter expert in the design and implementation of systems and technologies that enhance efficiency, compliance, and provider performance across the Alma network.Key ResponsibilitiesOperational Compliance & Oversight<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead the design and execution of internal auditing systems that support continuous improvement in operational quality and compliance.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop and track operational compliance KPIs, using data to drive strategy and operational enhancements.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure operational frameworks align with federal and state regulations, industry best practices, and Alma’s standards.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor audits, risk protocols, and compliance efforts to proactively identify risks and uphold the highest operational standards.</li></ul>Operational Execution & Program Management<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Serve as the operational lead for Alma’s documentation review program, translating strategic vision into phased, actionable workflows.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop and optimize scalable processes that ensure compliant operational workflows and documentation standards.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with the COO to integrate operational quality efforts into company-wide operational systems and performance metrics.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with cross-functional leaders to align operational strategy with product, technology, and operations initiatives.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Use performance data and audit trends to inform quality initiatives and provide strategic updates to executive stakeholders.</li></ul>Leadership of the Alma Integrity Standards Program<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Direct the Integrity Standards team in monitoring provider adherence to administrative and membership standards, including conduct and fraud monitoring.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Guide the development and execution of protocols to detect and address deviations from Alma’s operational expectations.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Review findings and recommendations from the team and ensure appropriate follow-up actions are taken.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work cross-functionally to implement corrective actions and long-term improvements.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide coaching and professional development for team leaders, ensuring high team performance and engagement.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Oversee resource planning and ensure effective internal and cross-functional communication.</li></ul>Strategic Alignment & Cross-Functional Collaboration<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Collaborate with senior leadership to ensure operational initiatives support broader strategic priorities, including growth, technology adoption, and provider engagement.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Product and Marketing teams to align rollout milestones with provider experience and operational capacity.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide operational expertise to initiatives focused on workflow innovation, efficiency, and request fulfillment (e.g., medical record requests).</li></ul>Qualifications<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">10+ years of progressive experience in operations management and leadership in a tech-forward environment, with significant operational and quality improvement responsibilities.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated success in leading data-driven operational quality and compliance programs at scale.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong track record of integrating technology into operational workflows and documentation practices.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Knowledge of healthcare regulations, compliance standards, and risk mitigation strategies.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Exceptional leadership, communication, and change management skills.</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to use operational metrics to inform strategy and drive accountability across multidisciplinary teams.</li></ul>Benefits:<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re a remote-first company</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">401K plan (ADP)</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly therapy and wellness stipends</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly co-working space membership stipend</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly work-from-home stipend</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial wellness benefits through Northstar</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pet discount program through United Pet Care</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial perks and rewards through BenefitHub</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">EAP access through Aetna</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">One-time home office stipend to set up your home office</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comprehensive parental leave plans</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">12 paid holidays and 1 Alma Give Back Day</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO </li></ul>Salary Band: $170,000-$180,000 All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.<div class="content-conclusion">Learn more about how Alma handles applicant data by reading Alma's <a class="c-link" href="https://helloalma.com/applicant-privacy-policy/" target="_blank" data-stringify-link="https://helloalma.com/applicant-privacy-policy/" data-sk="tooltip_parent">Applicant Privacy Notice</a>.</div>

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