Director, Client Management

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

As an Account Director at Jellyfish, you will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. You will serve as a strategic advisor to one of our clients - a large holding company that buys and supports local home service businesses (HVAC, plumbing, electrical) across America. You are responsible for aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will mentor and support junior team members while also identifying opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

This is a hybrid position based out of our NYC or Baltimore offices. The full salary range for this position is between $130,000-165,000 USD, annually and is dependent on location and experience.

Responsibilities:

• Ensure best-in-class delivery to clients by demanding excellence and ensuring that work is accurate, bespoke to client and impactful to clients

• Keep a comprehensive understanding of the service your client is using including robust media knowledge, a thorough understanding of the production/creative process etc.

• Drive cross-team collaboration to deliver integrated, client-centric solutions

• Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction

• Lead QBRs with the cross functional teams and support the execution of client growth plans

• Implement foundational best practices such as conference reports, timeline management w/PM/IP, roles & responsibilities to deliver client responses, proper internal check-ins, etc

• Optimize team resources to enhance client (and internal) team satisfaction and profitability: identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve

• Drive client growth by achieving set targets and identifying expansion opportunities

• Stay ahead of industry trends and contribute to marketing and innovation efforts

• Mentor and support SAMs and AMs to foster a high-performing team

• Implement best-in-class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation

• Strengthen client relationships through engagement in events, webinars, Thought Leadership and case studies

• Provide strategic guidance and develop high-quality briefs aligned with client objectives

• Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention

• Support onboarding and development of new hires with structured training plans

Skills and Competencies:

• Ability to build teams and scopes fit for client purpose, and know how to optimize to improve profitability and outputs

• Experience in participating in new business. Have a POV on pitch narrative, support and partner with Growth team on end-end process

• Technical excellent experience in ‘bent’ (e.g. media/production) with a comprehension of the breath of JF offerings to be able to identify potential growth opportunities

• Experience using platforms like Google Analytics to analyze performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI

• Ability to anticipate client needs, proactively identify opportunities, and drive results

• Ability to align Jellyfish’s solutions with client business objectives and drive account growth

• Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity

• Proven ability to guide and support junior team members, fostering professional growth and development

Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.