Director Business Systems/eCommerce Underwriting

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Business Systems/eCommerce Underwriting in United States.

This role serves as the critical bridge between underwriting, operations, and technology to ensure the successful delivery, performance, and continuous improvement of a digital underwriting platform. The Director combines business analysis, quality assurance, production support, and API integration oversight to create a seamless digital underwriting experience. By translating complex workflows into clear specifications, monitoring system performance, and driving enhancements, this position improves operational efficiency, supports brokers, and enables scalable growth. The role also leads cross-functional collaboration, manages platform issues, and ensures smooth onboarding for partners. The ideal candidate is highly analytical, tech-savvy, and possesses deep knowledge of commercial insurance workflows.

Accountabilities:

Partner with underwriting, distribution, operations, and IT teams to gather, define, and document business requirements for the digital underwriting platform
Translate complex underwriting workflows, appetite rules, and referral logic into clear functional specifications
Lead prioritization of platform enhancements that improve underwriting efficiency, broker experience, and submission quality
Conduct user acceptance testing and ensure defects are documented, prioritized, and resolved before release
Monitor post-release performance, quickly addressing any production issues affecting users or brokers
Act as the business liaison for API integrations, supporting partner onboarding and ensuring data quality and adoption
Analyze user feedback, operational metrics, and live chat trends to inform platform improvements

Requirements:

10+ years of experience in business analysis, quality assurance, or systems roles within commercial insurance
Strong understanding of underwriting processes, especially in excess casualty or specialty lines
Experience supporting digital platforms or broker portals
Knowledge of policy administration systems and commercial insurance workflows
Familiarity with API concepts (REST, JSON, data mapping, integration patterns) and rules engines
Strong problem-solving, analytical, and communication skills with the ability to translate complex technical and business requirements
Understanding of UX/UI considerations and their impact on broker adoption and operational efficiency
Proven ability to lead cross-functional projects and prioritize competing tasks

Benefits:

Competitive base salary with opportunities for performance-based growth
Medical, dental, vision, and life insurance coverage
Short-term and long-term disability benefits
401(k) plan with 100% company match of a 6% contribution
Employee Assistance Program (EAP)
Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Account (HRA)
Wellness programs and professional development opportunities
Fully remote work with flexibility and supportive culture

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director Business Systems/eCommerce Underwriting

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