<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p></p><p style="margin: 0in; margin-left: .375in; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">The Director of Value Realization Services (VRS) is an experienced leader responsible for ensuring customers achieve measurable business value and ROI from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees a team of business consultants and application consultants who drive customer transformation, solution adoption, operational improvements, change, governance, and data-based decision-making across the contact center CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and Quality work together to deliver meaningful outcomes.</span><span style="font-family: 'Segoe UI'; font-size: 9.0pt; "> </span></p><p style="margin: 0in; margin-left: .375in; color: black;"> </p><p style="margin: 0in; margin-left: .375in; color: black;"><span style="font-weight: bold; font-family: 'Times New Roman'; font-size: 12.0pt;">Core Pillars of Responsibility for this role </span><span style="font-family: 'Segoe UI'; font-size: 9.0pt; "> </span></p><ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Strategic Consulting & Advisory Services – Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction/Text/Speech Analytics and related solutions) and achieve business outcomes.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Domain-Specific Business Consulting – Managing consultants who lead initiatives for Interaction/Speech/Text Analytics, Quality and Feedback Management to maximize efficiency and CX impact.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Committed to delivering exceptional customer outcomes through the strategic implementation and evolution of NiCE solutions.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li></ul><p style="margin: 0in; margin-left: .375in; color: black;"> </p><p style="margin: 0in; margin-left: .375in; color: black;"><span style="font-weight: bold; font-family: 'Times New Roman'; font-size: 12.0pt;">Key Responsibilities</span><span style="font-family: 'Segoe UI'; font-size: 9.0pt; "> </span></p><ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Lead and grow a high-performing consulting organization. Drive consulting Delivery Excellence.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Drive operational excellence across the organization by establishing a process-driven culture focused on measurable outcomes.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Oversee daily operations and execution, ensuring the consistent delivery of key performance indicators (KPIs) and consulting metrics.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Translate high-level strategy into structured, repeatable processes that advance organization-wide goals in a scalable manner.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Proactive, hands on management of team.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies and ensure field readiness.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Represent VRS in executive briefings, customer forums, and market-facing events.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li></ul><p style="margin: 0in; margin-left: .375in; font-family: 'Segoe UI'; font-size: 9.0pt; color: black;"><span> </span></p><p style="margin: 0in; margin-left: .375in; color: black;"><span style="font-weight: bold; font-family: 'Times New Roman'; font-size: 12.0pt;">Qualifications & Experience</span><span style="font-family: 'Segoe UI'; font-size: 9.0pt; "> </span></p><ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Strong business, financial, operational acumen, including managing P&L</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms </span><span style="font-weight: bold; font-family: 'Times New Roman'; font-size: 12.0pt;">is required</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Expertise in Interaction / Speech / Text analytics and quality management.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">MBA or advanced degree in Business, Analytics, Data Strategy, or a related field.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li></ul><p style="margin: 0in; margin-left: .375in; font-family: 'Times New Roman'; font-size: 11.0pt;"> </p><p style="margin: 0in; margin-left: .375in; color: black;"><span style="font-weight: bold; font-family: 'Times New Roman'; font-size: 12.0pt;">Attributes</span><span style="font-family: 'Segoe UI'; font-size: 9.0pt; "> </span></p><ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Strategic thinker who integrates advanced capabilities—including AI—into broader CX, operational, and change management models.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Excellent communicator with exceptional executive presence.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: 'Times New Roman'; font-size: 12.0pt;">Innovative, adaptable, and passionate about customer success, measurable value, and transformation leadership.</span><span style="font-family: 'Times New Roman'; font-size: 12.0pt; "> </span></li></ul><p></p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p><p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p><p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p><p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p><p> </p></div>