Director Audit Operations (Client Services CCV)

This role is responsible for leading audit operations, ensuring service excellence, and driving both operational efficiency and account growth across client engagements. You will manage teams, oversee performance metrics, and ensure compliance while continuously improving processes and strengthening client relationships.

• Lead end-to-end audit service delivery, ensuring quality, timeliness, and alignment with client expectations
• Define and manage key operational metrics to monitor quality, productivity, and customer experience
• Oversee audit productivity, ensuring progress against targets and effective coordination across support functions
• Drive cost efficiency while maintaining compliance with contractual obligations and internal policies
• Act as senior escalation point for client issues, resolving conflicts and ensuring complete issue closure
• Support account growth by identifying additional audit opportunities and leveraging internal tools and data
• Ensure compliance with HIPAA and other regulatory requirements, safeguarding sensitive client data
• Partner with sales and account teams on renewals, RFPs, and contract negotiations to support retention and growth
• Manage staffing plans, workload distribution, and resource alignment across audit teams
• Lead people management activities including performance reviews, coaching, and employee development
• Support training, knowledge sharing, and continuous improvement initiatives across teams
• Develop succession planning strategies to ensure operational continuity and scalability

Requirements:

This position requires strong leadership experience in healthcare auditing or claims environments, along with proven ability to manage large teams and drive performance through metrics. The ideal candidate is highly analytical, client-focused, and experienced in managing complex, fast-paced operational environments.

• Bachelor’s degree preferred
• 5+ years of experience in healthcare auditing, claims, or healthcare billing
• 5+ years of people management experience, preferably leading large teams
• Prior client-facing experience in account management, audit, or sales environments
• Strong ability to analyze metrics and drive operational performance improvements
• Experience in budgeting, forecasting, and resource planning
• Proficiency in Microsoft Excel, Access, and claims or audit database systems
• Strong communication and stakeholder management skills
• Demonstrated leadership and ability to influence across functions and business units
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong understanding of industry standards and regulatory compliance requirements

Benefits:

• Competitive base salary with eligibility for discretionary bonus
• Comprehensive medical, dental, vision, disability, and life insurance coverage
• 401(k) retirement savings plan
• Paid family leave and parental support programs
• Paid holidays and generous PTO (17–27 days depending on tenure and level)
• Strong focus on professional development and internal career growth
• Collaborative leadership environment with exposure to high-impact client operations
• Opportunity to lead large-scale audit teams in a dynamic healthcare services setting