DFC Dispute Resolution Associate

Dealership:

DFC Dispute Resolution Associate I

The DFC Dispute Resolution Associate I role will be the liaison between DFC and the customer to resolve any consumer disputes in regard to loans and credit reporting issues.

The DFC Regulatory Support I reports to the DFC Regulatory Compliance Manager.

Location: Medford, OR (Hybrid) or Remote, USA

Compensation Range: $19.65/hr - $27.05/hr

Responsibilities

• Address regular and escalated consumer and customer dispute inquires.
• Deal with complaints, issues, and problems via inbound and outbound calls.
• Evaluate policies and procedures and provide insights into potential innovations and/or efficiencies.
• Research and respond to internal customer inquiries regarding credit reporting or the credit dispute process.
• Daily e-OSCAR, written, and verbal dispute & complaint investigations and responses.
• Conduct account reviews for accuracy of reported information.
• Maintain relationships with CRAs, data furnishing monitoring and remediation.  Analyze data, track trends, report to Regulatory Manager any inconstancies and implement remediation.
• Regulatory process writing, training, and monitoring which would include conducting reviews on processes for adherence to regulatory requirements.
• Other duties as assigned

Skills and Qualifications

• 1-2 years’ experience in credit dispute resolution experience preferred
• Customer service experience preferred
• Strong ability with written communication to resolve problems
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.