DevOps Lead

<div class="content-intro">About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!</div>Title: DevOps LeadLocation: United States; Remote Experience: Senior Employment Type: Full-TimeIndustry: Computer and Network SecurityJob SummaryWe are seeking a skilled and proactive DevOps Lead Engineer who can lead operations and deployment of a highly secure platform running on Kubernetes on AWS, Azure and AWS GovCloud. In this role, you will manage the infrastructure, ensure seamless deployments, and engage with customers to understand their needs, resolve issues, and optimize platform performance.You will work closely with both technical teams and customers to bridge the gap between engineering and operations, ensuring a smooth user experience and maintaining high standards of security, compliance, and reliability for our platform.Applicants must hold U.S. citizenship.Job Responsibilities<ol><li style="font-size: 10pt;">Platform Operations and Support:</li><ul><li style="font-size: 10pt;">Manage and optimize platform operations on Kubernetes running on AWS, Azure and AWS GovCloud.</li><li style="font-size: 10pt;">Maintain infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.</li><li style="font-size: 10pt;">Ensure platform scalability, availability, and performance in a mission-critical environment.</li><li style="font-size: 10pt;">Monitor, troubleshoot, and resolve infrastructure and application-related issues. </li></ul><li style="font-size: 10pt;">Customer Engagement and Support:</li><ul><li style="font-size: 10pt;">Serve as the primary technical point of contact for customers during platform operation.</li><li style="font-size: 10pt;">Respond to and resolve customer issues, incidents, and requests promptly and professionally.</li><li style="font-size: 10pt;">Gather feedback from customers to identify pain points and work with internal teams to resolve them.</li><li style="font-size: 10pt;">Participate in supporting customer operations and incident management. </li></ul><li style="font-size: 10pt;">Continuous Integration/Continuous Deployment (CI/CD):</li><ul><li style="font-size: 10pt;">Build and maintain CI/CD pipelines for automated deployments and updates.</li><li style="font-size: 10pt;">Use ArgoCD or FluxCD to manage and automate Kubernetes deployments.</li><li style="font-size: 10pt;">Ensure reliable software releases and patches by collaborating with development teams.</li><li style="font-size: 10pt;">Perform regular platform updates, configuration management, and environment maintenance. </li></ul><li style="font-size: 10pt;">Security and Compliance:</li><ul><li style="font-size: 10pt;">Ensure adherence to AWS GovCloud security standards, including encryption, IAM, and network security.</li><li style="font-size: 10pt;">Implement and maintain compliance with government regulations and internal security policies (e.g., FedRAMP, NIST).</li><li style="font-size: 10pt;">Conduct regular audits and security reviews to proactively identify vulnerabilities and areas for improvement. </li></ul><li style="font-size: 10pt;">Collaboration and Documentation:</li><ul><li style="font-size: 10pt;">Collaborate with cross-functional teams, including development, operations, and security, to improve system reliability and customer satisfaction.</li><li style="font-size: 10pt;">Create and maintain technical documentation, runbooks, and training materials for both internal teams and customers.</li><li style="font-size: 10pt;">Provide training and onboarding support for customers and team members as needed.</li></ul></ol>Qualifications:<ul><li style="font-size: 10pt;">Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li style="font-size: 10pt;">5+ years of experience in a DevOps, Site Reliability Engineering (SRE), or Cloud Operations role.</li><li style="font-size: 10pt;">Hands-on experience with Kubernetes on AWS and Azure.</li><li style="font-size: 10pt;">Strong experience with IaC tools like Terraform, CloudFormation, or Ansible.</li><li style="font-size: 10pt;">Experience with CI/CD tools such as Jenkins, GitLab CI, GitHub Actions, and ArgoCD or FluxCD for managing Kubernetes deployments.</li><li style="font-size: 10pt;">Experience managing and monitoring OpenSearch, Kafka, Fluentd, or simiar log aggregation services.</li><li style="font-size: 10pt;">Experience with Java applications and services in cloud-native environments.</li><li style="font-size: 10pt;">Familiarity with networking, security practices, and compliance standards (FedRAMP, NIST).</li><li style="font-size: 10pt;">Proven ability to engage with customers, gather requirements, and deliver timely solutions.</li><li style="font-size: 10pt;">Excellent problem-solving skills with a focus on customer satisfaction and operational efficiency.</li><li style="font-size: 10pt;">Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. </li></ul>Preferred Skills:<ul><li style="font-size: 10pt;">AWS certifications such as AWS Certified Solutions Architect or DevOps Engineer.</li><li style="font-size: 10pt;">Experience with monitoring tools like Prometheus, Grafana, ELK Stack, or similar.</li><li style="font-size: 10pt;">Experience deploying and managing Kafka clusters and handling event-driven architectures.</li><li style="font-size: 10pt;">Knowledge of Fluentd for log aggregation and OpenSearch for search and analytics.</li><li style="font-size: 10pt;">Experience managing and optimizing Java-based applications in containerized environments.</li><li style="font-size: 10pt;">Familiarity with container orchestration and security best practices.</li><li style="font-size: 10pt;">Familiarity with government or regulated environments (GovCloud, etc.).</li></ul><div class="content-conclusion">Compensation Salary will be commensurate with experience.  Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  Here are just some of the initiatives that make our culture special:   <ul><li>Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.</li><li>Comprehensive benefit coverage globally.</li><li>Generous paid parental leave globally.</li><li>Competitive time off globally.</li><li>Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. </li><li>DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. </li><li>The Keyfactor Alliance Program to support DEIB efforts. </li><li>Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. </li><li>Global Volunteer Day, company non-profit matching, and 3 volunteer days off.</li><li>Monthly Talent development and Cross Functional meetings to support professional development. </li><li>Regular All Hands meetings – followed by group gatherings. </li></ul>Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member:  Trust is paramount.   We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.   Customers are core.   We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.   Innovation never stops, it only accelerates.   The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.   We deliver with agility.    We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.   United by respect.    Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.   Teams make “it” happen.   Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.   Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.  REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. <a href="https://408597.fs1.hubspotusercontent-na1.net/hubfs/408597/2022-content/legal-documents/Keyfactor%20Recruitment%20Applicant%20Privacy%20Notice.pdf">Keyfactor Privacy Notice</a> </div>

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