Developer Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Developer Support Engineer in the United States.

This role is ideal for technically skilled problem-solvers who are passionate about helping developers overcome complex challenges and ship high-quality software faster. You will work closely with customers building AI-powered applications, troubleshooting issues in real-world codebases, and collaborating with Engineering, Product, and Solutions teams to improve developer workflows. The position blends hands-on technical work with empathetic customer support, offering the opportunity to shape the developer experience, contribute to documentation and tooling, and influence product improvements. You will be part of a fast-paced, collaborative environment where your technical expertise directly impacts the success of developers and the broader product ecosystem. This is a chance to take ownership of challenging problems, mentor peers, and help create scalable systems that benefit future developers.

• Diagnose, troubleshoot, and resolve issues with APIs, SDKs, and developer tools, primarily using Python and/or TypeScript.
• Reproduce customer-reported bugs, investigate root causes, and collaborate with Engineering to implement fixes.
• Manage support communications with developers via Slack and email, providing clear, empathetic, and actionable guidance.
• Write and maintain knowledge base documentation to streamline future developer problem-solving.
• Identify opportunities to enhance developer workflows, tooling, and overall experience.
• Capture and relay customer feedback to Product and Engineering teams to influence roadmap priorities.
• Participate in on-call rotations, responding to critical customer issues and providing coverage as needed.
• Mentor team members, guide support processes, and champion best practices for developer experience and product reliability.

• 3–8+ years of experience in technical support or developer-facing roles (Support Engineer, Developer Success Engineer, Technical Account Manager, etc.).
• Proficient in Python and/or TypeScript with strong debugging and reasoning skills.
• Ability to quickly learn and navigate APIs, SDKs, and developer tools.
• Strong ownership mentality and persistence in resolving customer issues.
• Exceptional communication skills, with the ability to explain complex technical issues clearly and empathetically.
• Interest in LLMs, AI tools, and supporting products that enhance AI reliability, observability, and trustworthiness.

• Experience with ML infrastructure, developer tools, or observability platforms.
• Familiarity with OpenAI, Anthropic, or similar LLM APIs.
• Exposure to datasets, evaluation metrics, or prompt engineering.
• Contribution to support tooling, documentation, or product-led growth initiatives.
• Senior technical team or tech lead experience in high-growth environments.
• Production code contributions to backend services, SDKs, or infrastructure.
• Cloud certifications or experience with containerized environments (Terraform, Kubernetes).

• Competitive salary and equity opportunities.
• Medical, dental, and vision insurance.
• Flexible time off and work arrangements.
• Daily lunch, snacks, and beverages (for hybrid/on-site teams).
• AI stipend for learning and experimentation.
• Opportunity to solve challenging technical problems and directly impact developer success.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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