Data Center Operations, Supervisor

What this Job Entails: 

The Data Center Field Operations Supervisor is a key leader responsible for ensuring operational excellence across data center field operations.  This role focuses on maintaining high standards of quality, consistency, and efficiency in managing daily field activities, providing leadership to the technical field team, overseeing contractors, and managing special projects.  The supervisor is expected to take a hands-on approach, demonstrate strong leadership, and possess exceptional problem-solving skills.

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and reports to a team leader

• Directs field team to complete tasks using established guidelines, procedures and policies.

• Monitors daily operations of the Data Center field team. Requires full knowledge of the area of functional responsibility

Key Responsibilities:

• Oversee and manage day-to-day field operations, ensuring all procedures are executed properly and efficiently

• Lead a technical team in the installation, maintenance, and troubleshooting of network and server infrastructure in data centers, co-location facilities, and edge sites

• Manage resources, develop and implement operational plans, and monitor team performance to ensure organizational objectives are met

• Provide leadership and guidance to contractors and field technicians, ensuring quality and consistency across locations

• Evaluate operational efficiency and make improvements to optimize staff productivity and workflow

• Plan and manage project logistics, including team assignments, travel coordination and budget management

• Ensure compliance with safety protocols and procedures, and provide training to the team

• Write, update, and maintain Standard Operating Procedures (SOPs) and program policies

• Participate in the onboarding of new employees and provide continuous training and development for the field team

• Lead and perform, as needed, the installation, decommissioning, and troubleshooting of hardware, including cabinets, servers, storage, network equipment, and cables

• Use ticketing systems to provide clear and timely communication with customers and stakeholders

• Prepare reports, conduct design reviews, and analyze data to solve operational problems and make informed decisions

• Utilize key performance indicators (KPIs) and metrics to monitor program performance and deliver status updates

• Fulfill on-call duties on a rotating basis to respond to emergency operational needs

• Travel to various locations to support business requirements and oversee field operations

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 7+ years’ related experience and/or training; or equivalent combination of education and experience

• Experience leading technical teams, providing mentorship, and ensuring consistent quality across regions

• Proficiency in conflict management, de-escalation, and building productive relationships with internal and external stakeholders

• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities

• Expertise in cabling systems (power, copper, fiber) and working knowledge of data center best practices (power phasing, fault tolerance, cable routing, power usage calculation)

• Strong understanding of networking components, infrastructure, and computer hardware

• Experience with CAT5e, CAT6 copper, multi-mode, and single-mode fiber

• Knowledge of electrical, HVAC, and data center infrastructures

• Certified to operate material handling equipment ( server lifts, pallet jacks, and forklifts)

• Proficiency with standard desktop tools (MS Office, MS Outlook) and the ability to learn new software systems

• Must be willing and able to travel up to 75% of the time

Preferred Qualifications: 

• Certifications in Networking, Server/IT infrastructure and Data Center technologies are desired 

• Bachelor’s degree in Computer Science, Information Technology, or related field 

• Experience in ServiceNow Field Service Management for work order management

Physical Demand & Work Environment:

• Ability to lift and move equipment weighing at least 50 pounds

• Ability to perform tasks involving prolonged sitting or standing, repetitive motion, and office-related tasks

• Must be able to travel up to 75% of the time and work in data center environments with physical demands (i.e., equipment installation)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law