CX & Solutions- Enablement Lead

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀

We're looking for an Enablement Lead - CX & Solutions to drive readiness and continuous learning for our field-facing roles including solutions engineering, solutions consulting, customer success and services delivery teams. In this highly cross-functional role, you’ll lead the development, execution, and oversight of enablement and coaching programs. These programs will ensure our teams are ready to deliver customer value, embrace new internal initiatives and changes, and align with our broader go-to-market (GTM) strategy. Enablement programs will span product learning and certification on ClickUp's award-winning platform, process reinforcement on internal SOPs and our Customer Engagement Process (CEP), and skills development and coaching on topics including lead and opportunity/deal qualification, executive stakeholder engagement, and change management.

This is a once-in-a-lifetime chance to join a hyper-growth startup and shape a new role that will have a wide-reaching impact across our company and our customers. If this sounds like the next growth opportunity for you, please apply now!

What You'll Do

Enablement Strategy & Execution

• Drive the overall enablement strategy and program design to ensure our Solutions and CX teams achieve maximum productivity and drive increased revenue, AI adoption, and customer retention

• Engage key stakeholders and subject matter experts throughout the design and development of programs and content

• Manage the onboarding curriculum, tailored per role, to ensure global consistency and scalability and reduce ramp time

• Implement and administer a certification framework and skills matrix that reflects team readiness to sell and deliver solutions (including core skills and role-specific skills)

• Drive release readiness for product launches—ensuring solutions engineering, solutions consulting, customer success and services delivery teams understand what’s new and how to position it with customers

• Facilitate periodic updates on ClickUp's product roadmap to our customer-facing teams and partners, and enable them to deliver consistent messaging to end customers

• Deliver training (including train the trainer programs) in person and/or virtually, to a global audience

• Measure and analyze the effectiveness of enablement programs, using data to drive continuous improvement

• Participate in periodic leadership review of field performance (e.g., MBR/QBR) to identify specific improvement opportunities and priorities for enablement and coaching

• Maintain an enablement calendar and communications calendar to track and announce upcoming trainings, releases, and changes impacting the field

Cross-Functional Alignment

• Partner with broader GTM Enablement, Solutions Center of Excellence (COE), Marketing, Product Marketing, and Operations to ensure aligned messaging and integrated field plays

• Serve as the liaison for GTM-wide launches and campaigns, helping pre- and post-sales teams activate marketing and sales plays effectively

• Collaborate with enablement-focused colleagues across ClickUp to align on best practices and tools and identify new, creative ways to enhance enablement approach and impact

• Collaborate with internal communication and change management teams to plan and distribute updates across impacted teams

What You Bring

• 5+ years of experience in Enablement, or in a Customer Success, Professional Services, Solutions Engineering, Solutions Consulting, or similar role in the SaaS space

• Proven ability to build and scale onboarding, certifications, and learning programs in a hyper-growth environment

• Deep understanding of SaaS GTM motion and how Sales, Solutions, Services and Success intersect

• Expertise in developing and deploying enablement programs for multiple teams, roles and personas

• Experience supporting or enabling field teams through change management

• Data-driven approach to designing, evaluating and iterating on enablement programs

• Exceptional communication, group facilitation, and project management skills

• Comfortable navigating ambiguity and bringing structure to fast-moving, cross-functional work

• Proficiency with generative AI, particularly in an enablement-focused use case

• Ideal candidate will also have experience using or enabling teams on ClickUp or other productivity/collaboration platforms

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

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