This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Training & Adoption Specialist (SaaS) based in the United States.
This role plays a key part in driving customer success by designing and delivering impactful training programs that help transit agencies fully adopt and integrate a complex SaaS platform into their daily operations. You will work across the full customer journey, from onboarding through long-term engagement, ensuring users not only understand the product but actively use it to improve operational performance. The position blends instructional design, change management, and hands-on customer engagement in both remote and on-site settings. You will collaborate closely with implementation, product, and account teams to translate technical capabilities into clear, practical workflows. A strong emphasis is placed on improving adoption, reducing friction, and helping customers realize measurable value. This is a highly cross-functional role within a mission-driven, fast-moving environment focused on real-world impact in public transit systems.
You will be responsible for building and scaling training and adoption programs that drive product usage and long-term customer success across diverse transit agencies. This includes designing structured learning experiences, delivering hands-on training, and supporting change management initiatives that embed the platform into customer workflows.
This role requires strong experience in customer-facing training or enablement within SaaS or technical environments, along with the ability to translate complex systems into simple, actionable learning experiences. You should be comfortable working across technical and non-technical audiences and confident leading both live and asynchronous training initiatives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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