Customer Support Specialist I

We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment.

Primary Responsibilities

• Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat.
• CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more.
• E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters.
• Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic.
• Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests.
• Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally.

Requirements

• Communication: Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff.
• Web Fundamentals: A strong working knowledge of HTML5 and CSS3. You should be comfortable editing styles without breaking layouts.
• CMS Experience: Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors.
• Design Awareness: A basic understanding of web design principles and the ability to recognize clean, effective layouts and identify when something looks off or poorly designed.
• Analytical Thinking: Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution.
• Organization: Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail.
• Team Player: A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture.
• Bonus Points: Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required.

 
Working arrangements:
Fully Remote in United States: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor
Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.

Got questions? You can email us at talentsupport@xplortechnologies.com.