Customer Support Specialist - Green Filing

The role focuses on delivering exceptional customer support, resolving inquiries efficiently, and helping improve the overall customer experience through collaboration, communication, and operational excellence.

• Assist customers through chat, email, and phone by guiding them through product processes and resolving issues effectively.
• Provide clear and professional communication while demonstrating active listening, empathy, and strong problem-solving skills.
• De-escalate challenging customer situations and deliver timely, customer-focused resolutions.
• Use available tools, resources, and documentation to provide accurate support and improve service quality.
• Share customer feedback and insights to help enhance support materials, processes, and product improvements.
• Collaborate with teammates and leadership while remaining open to coaching, feedback, and continuous learning.
• Advocate for customer needs by identifying opportunities to improve products and services.
• Maintain accountability for schedules, performance expectations, training, and professional development.
• Participate in team meetings, contribute ideas, and support onboarding or knowledge-sharing activities.
• Help create a positive, collaborative, and solutions-oriented work environment aligned with team values.
• Manage multiple priorities effectively while maintaining high-quality customer interactions.

Requirements:

The ideal candidate has experience in customer support, strong communication skills, and the ability to adapt quickly in a fast-paced and evolving environment.

• 2+ years of experience in customer support or a similar customer-facing role.
• Experience in legal services or litigation support is preferred.
• Proficiency with Microsoft Office, Google Suite, and the ability to quickly learn new software platforms.
• Strong written and verbal communication skills with excellent interpersonal abilities.
• Customer-first mindset focused on trust-building, empathy, and delivering exceptional service.
• Strong critical thinking and problem-solving skills.
• Self-motivated, organized, and comfortable managing multiple tasks independently.
• Ability to leverage technology to improve organization, efficiency, and workflow management.
• Strong collaboration skills and willingness to receive feedback and continuously improve.
• Ability to work effectively in a remote environment while maintaining accountability and engagement.

Benefits:

• Remote work opportunity for candidates located in Pacific or Mountain Time zones.
• Competitive hourly compensation range of approximately $18.08 - $32.13, depending on experience, skills, and qualifications.
• 401(k) plan with company match.
• Medical, dental, and vision insurance.
• Employer coverage of a significant portion of employee and family insurance premiums.
• Employer-funded short-term and long-term disability insurance.
• Employer-funded life insurance and accidental death & dismemberment (AD&D) coverage.
• 20 days of paid time off (PTO).
• 11 paid holidays.
• Additional paid time off for mental health, recharging, and volunteering activities.
• Matching gift program.
• Monthly internet stipend for remote employees.
• Supportive workplace culture focused on collaboration, inclusion, and professional growth.