Customer Support Specialist

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

The Customer Support Team is focused on providing the best customer service experience for our clients. As a Customer Support Specialist, you’ll play a key role in driving customer satisfaction, developing Omni Channel outcomes, and contributing insights for informed change.

What You’ll Do:

• Provide expert support via phone, email, and internet-based chat, ensuring timely and accurate responses to customer product inquiries
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Document customer information and recurring technical issues to support product quality programs and product development

What Success Looks Like…

In 3 months…

• Integrated into an interactive team and contributing to goals
• Proficient in product knowledge and support tools

In 6 months…

• Participate in one or more committees focused on the employee experience
• Confidently taking most customer inquiries independently

In 12 months…

• Contribute to special projects
• Offer feedback to enhance process or improve procedure

What You Need:

• Creativity in investigating customer problems and solutions within service agreements
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily activities with a customer-centric presence
• Effective verbal and written communications skills to consult with management, business partners and vendors required
• Documentation and quality assurance processes experience
• PC configuration and installation knowledge
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows
• A forward-thinking, curious mindset with an openness to experimenting with new technologies
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
• The ability to travel periodically for work

Preferred Experience:

• Successful customer service experience in a call-center setting
• Associate or bachelor’s degree in computer science or related field
• IT Help Desk or PC setup experience
• A+ Certification and Network experience
• Leadership experience

What You Get:

• Join one of the most innovative health technology companies in the country
• Have the autonomy to build something with an enthusiastically supportive team
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
• Receive competitive compensation, including health, dental, vision and other benefits

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.  

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.  

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

 #LI-Remote