Customer Support Associate, Book Fairs - Seasonal Full Time

ABOUT LITERATI

Think of your favorite book from childhood. Got it? Great. Now, that warm, joyful feeling you have right now—that’s what we do. Literati is a modern children’s book company focused on building reading skills so kids can grow to be their best selves. We make it easy to find books kids love through school book fairs and book clubs using a unique mix of expert curation and data science. We’re on a mission to help parents ignite a love of learning and a love of life.

If you’re looking for meaningful work that fits into real life, this role was designed with you in mind. As a Seasonal Full-Time Support Associate, you’ll help school communities run joyful book fairs filled with child-like wonder—while working a predictable schedule that allows you to step away at the end of the day to focus on what matters most outside of work.

This is a seasonal, time-bound role designed to support Book Fair coordinators during our busiest seasons. You’ll provide exceptional customer service via phone and email, help facilitate book orders for schools, and coordinate with other team members to ensure each school is fully taken care of.

We want expectations to be clear and manageable for you. Seasonal Full-Time Support Associates will focus on live queue coverage and standard, documented workflows. This role does not oversee long-term project ownership, escalation management, or cross-functional program leadership, which remain the responsibility of permanent Full-Time employees.

To be equitable to all Literatians, we have set compensation and a non-negotiation policy—we don't think a person’s pay should be determined by how comfortably they negotiate. As a result, we like to be transparent and up-front about the compensation. The hourly rate for this role is $17.50 per hour. As a seasonal employee, this position is not eligible for standard employee benefits, except those required by applicable federal, state, and local law.

ABOUT YOU

• Excellent communication and interpersonal skills

• Comfortable providing support via phone and email

• Ability to work independently and as part of a team

• Strong attention to detail and accuracy

• Ability to prioritize, multitask and stay organized

• Comfortable following documented processes and workflows

• Proficient in using resources to provide great customer service

WE’D LOVE TO SEE

• Experience answering phones and emails

• Strong organizational skills

• Flexibility to change tasks throughout the day

ABOUT THE ROLE

• Answering customer inquiries via phone and email

• Providing personal customer service to the contact running the book fair at the school

• Checking in with the contact at the school to help run their fair

• Distributing resources to the book fair contact to assist in book fair planning and operation

• Providing internal support for Business Development Reps and Account Managers

• Using Google Sheets, Slack and Salesforce

• Facilitating customer requests to ensure the fairs stay stocked through their duration

• Updating the CRM as customer inquiries are solved

• Operating and helping instruct customers on how to use the Square register

Hours: This is a seasonal, position with a fixed end date. This position will be scheduled 25-35 hours per week from approximately February 2nd to April 17th, 2026. Overtime is not permitted. Schedules may vary week to week to support peak coverage needs. Operating hours for this department are from 9am - 9pm CST. Employment in this role ends at the conclusion of the season. Any future seasonal opportunities are discretionary and not guaranteed.

At Literati, our employees are our greatest asset, and we strive to create a culture that empowers, inspires, and supports them in achieving their full potential. As an employee of Literati, you will:

1. Be part of a mission-driven company that is making a real difference in children’s lives by igniting a love of learning and a love of life.

2. Work alongside some of the brightest, most creative, and most empathetic minds in the industry who are passionate about solving interesting challenges every day.

3. Access ongoing professional development opportunities to enhance your skills and advance your career.

4. Enjoy a flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration.

Literati was recently named Inc. magazine’s 7th fastest growing company in Texas, the 77th fastest in the United States and included in Built In Austin’s 2022 & 2023 Best Places to Work. Jessica Ewing, Literati’s Founder and CEO, was named one of “Google’s Top 12 Most Innovative Minds” by Fast Company. We’ve raised over $60M in venture capital to date, with key investors including Founders Fund, General Catalyst, Felicis,01A, and Stephen Curry’s SC30.

We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people — particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. — may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn’t a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular — or spectacularly strange — places, we love a good story.