Customer Success Operations Manager

Lambda is the #1 GPU Cloud for ML/AI teams training, fine-tuning and inferencing AI models, where engineers can easily, securely and affordably build, test and deploy AI products at scale. Lambda’s product portfolio includes on-prem GPU systems, hosted GPUs across public & private clouds and managed inference services – servicing government, researchers, startups and Enterprises world-wide.

If you'd like to build the world's best deep learning cloud, join us. 

*Note: This position requires presence in our San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.

About the Role

We’re looking for a Customer Success Operations Manager to be the backbone of our Customer Success organization—enabling the systems, workflows, and insights that help our CSMs work smarter, not harder. You’ll execute the operational strategy, support tools and platforms, and streamline processes so the team can focus on delivering value to customers.

This role is perfect for someone who is equal parts builder, analyst, and collaborator—someone who sees inefficiencies as opportunities and thrives on making complex things simple.

What You’ll Do 

• Tooling & Automation

  • Optimize the Customer Success tech stack (including Salesforce, Notion, Zapier, etc.).

  • Identify and execute automated workflows that save CSMs time and improve the customer experience (e.g., lifecycle triggers, health score alerts, onboarding flows).

  • Build scalable dashboards and views that make customer data actionable across the team.

• Process Creation & Optimization

  • Map, document, and continually refine CSM workflows (renewals, onboarding, business reviews, check-ins, escalations).

  • Partner with CSMs to identify daily pain points and develop streamlined processes to remove manual work.

  • Iterate on playbooks, templates, and systems to simplify and improve high-impact motions.

• Cross-Functional Partnership

  • Collaborate across the Lambda team – Sales, Product, Engineering, etc. – to execute on projects.

  • Act as an operational voice of Customer Success in internal tooling and data projects.

  • Partner with Sales Enablement, Marketing, and others to keep customer-facing materials updated and aligned.

• Support & Enablement

  • Be a go-to resource for CSMs, helping troubleshoot tools, create customer workspaces, and unblock daily operational issues.

  • Maintain key documentation in Highspot, JIRA, and Google Docs

  • Run feedback loops to continuously improve internal tooling and team productivity.

You

• 4-7 years experience in Customer Success / Revenue / Business Operations role at a SaaS, Cloud, or AI infrastructure company.

• Strong hands-on experience with Customer Success tools, especially those in the Lambda tech stack (Salesforce, Zendesk, Notion, Tableau, Zapier, Vitally).

• Proven track record of building automations, playbooks, and internal tooling to improve team workflows.

• Highly organized, systems-oriented thinker with a knack for turning chaos into clarity.

• Experience working with data (e.g., in SQL, Python, or R), with survey tools (e.g., Typeform), and business intelligence tools (e.g., Tableau),  and turning that data into actionable insights.

• Great communicator and collaborator, with a customer-centric mindset and strong attention to detail.

• Bias to action with a ‘gets things done’ mentality.

Nice to Have

• Experience working with technical Customer Success teams or Infrastructure customers (e.g. ML/AI workloads, GPU compute, DevOps tools).

• Familiarity with API-based integrations or light scripting/querying (e.g. Zapier, REST APIs, SQL).

• Customer-facing experience

Salary Range Information 

Based on market data and other factors, the annual salary range for this position is $116,030- $166,970. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. 

About Lambda

• Founded in 2012, ~350 employees (2024) and growing fast

• We offer generous cash & equity compensation

• Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.

• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability

• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

• Health, dental, and vision coverage for you and your dependents

• Wellness and Commuter stipends for select roles

• 401k Plan with 2% company match (USA employees)

• Flexible Paid Time Off Plan that we all actually use

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.