Customer Success Manager, Small Medium Business

Who We’re Looking For:

We are currently seeking a customer-centric, energetic and detailed oriented Customer Success Manager to join our team. In this role, you’ll work with our SMB sized customers and be responsible for cultivating and maintaining strong relationships with your customers that ensures a consistently high level of satisfaction, usage, and recognition of ROI. You’ll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you’ll work closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our customer lifecycle is a seamless and delightful one.

Most importantly, you’re someone who shares in our passion for improving the lives of students through communication. 

This role will include:

• Managing a high-volume book of small and medium-sized districts and organizations (East Region).
• Owning the post-onboarding relationship to drive adoption and long-term value.
• Guiding districts through key milestones like first posts, alerts, and staff engagement.
• Running outreach campaigns to re-engage low-adoption accounts and surface upsell opportunities.
• Hosting office hours tailored to different stages of the customer journey.
• Leading success reviews to assess health, align on goals, and deepen engagement.
• Partnering with cross-functional teams to deliver a seamless customer experience.
• Supporting scaled touchpoints through campaigns, shared inboxes, and surveys.

Our ideal candidate will have the following:

• 2+ years of relevant Customer Success Manager or Account Manager, with specific focus on SMB accounts within a SaaS or software company environment
• 2+ years of K12 EdTech experience working with small to medium sized implementations
• Experience with school communication tools, integration tools and/or SIS a plus
• Excellent communication skill and attention to detail
• Project management and ability to prioritize tasks in a fast moving dynamic environment

The perks of working for us are great! 

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1 
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 16 paid holidays, including your birthday! 

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $65,000 to $85,000, DOE.