Customer Success Manager (Remote, US)

This position is posted by Jobgether on behalf of Updox. We are currently looking for a Customer Success Manager in the United States.

This role offers the opportunity to lead customer success initiatives for strategic accounts, ensuring adoption, engagement, and long-term satisfaction. The ideal candidate will combine strong project management skills with a deep understanding of healthcare service delivery, helping clients maximize the value of their software solutions. You will work closely with internal teams and customers to solve challenges, optimize workflows, and identify opportunities for expansion. This position blends relationship management, strategic problem-solving, and technology expertise in a fast-paced, collaborative environment. The role supports remote work and offers exposure to multiple products and a diverse customer base. Success in this role is measured by customer retention, satisfaction, and the ability to drive growth across the portfolio.

Accountabilities

• Build and maintain strong relationships with key stakeholders to ensure optimal customer experience.
• Develop and implement customer success plans that drive adoption, loyalty, and expansion.
• Monitor customer usage and engagement, identifying opportunities for upsell and cross-sell.
• Serve as an expert on the platform and related products, providing guidance on best practices and workflows.
• Facilitate problem-solving and act as a trusted advisor to internal and external teams.
• Ensure timely and effective delivery of services, managing projects and programs with attention to quality and efficiency.

Requirements

• Bachelor’s degree preferred.
• 3+ years of experience in service delivery, customer success, or relationship management, ideally in SaaS or healthcare technology.
• Proven ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving skills and initiative to improve processes.
• Excellent communication, collaboration, and interpersonal skills.
• Familiarity with healthcare workflows and experience in healthcare SaaS is a plus.
• Willingness to share best practices and contribute to team development.

Benefits

• Flexibility to work remotely, in-office, or hybrid depending on location.
• Comprehensive health and wellness benefits from day one, including an annual wellness stipend.
• 401(k) plan with up to 4% company match and immediate vesting.
• Flexible and generous paid time off (FTO).
• Employee Stock Purchase Program.
• Opportunities for professional growth and development.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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