Customer Success Manager (Deployment) - US

WHO IS NEARA?

Neara is a high-growth technology company, backed by some of the world’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.

Neara’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.

Recognized as one of Time Magazine’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, UK and Europe where a significant majority of our revenue growth is now derived.

We are excited to hire our next Customer Success Manager (Deployment) here at Neara. In this role, you’ll be at the forefront of industry-changing projects, contributing to the development of our cutting-edge digital network model deployed to our valued customers. Your collaboration with sales, customer success, product, and engineering teams will ensure an exceptional onboarding experience for our clients.

While utility/GIS experience is valuable, we're more interested in your ability to analyze situations, identify key issues, and implement effective solutions. Strong Python skills will be particularly valuable in this role.

What you will do:

• Meeting with customers at the completion of the sales cycle to kick-off the project build

• Defining the implementation stages and deliverables

• Executing project set-up and data ingest

• Building the model and respective deliverables required to complete the project 

• Performing configuration or customization required by the project scope

• Testing and providing final QA/QC of project deliverables before a client is ready to go live

• Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications

• Provide in-depth training to new and existing customers on the set-up and use of the model and model outputs

• Proactively communicating with internal teams, correcting and/or advising on operational issues within Neara’s systems 

• Reporting on project status to the customer stakeholders, and internal regional and international leadership 

• Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency

Who you are:

• Strong skills in Python

• Self-motivated, solutions-driven, detail-oriented, with excellent communication skills

• Knowledge of and experience in managing complex software implementation projects

• Strong skills in GIS, including familiarity with LIDAR data interpretation beneficial

• Transmission Design Software Experience and/or programming experience highly regarded

• Ability to perform basic coding tasks to support model development

• Experience with internal system learning and quality assurance processes

• Exceptional attention to detail and commitment to maintaining high standards of quality assurance

• Proficiency with cloud-based applications and building network models

• Experience troubleshooting and resolving hardware and software issues

What we offer: 

• Rare opportunity to work on cutting edge platform-led products and shape their evolution

• Competitive compensation package (including ESOP)

• Flexible hours and working arrangements 

• Significant opportunity for career development and acceleration

• Excellent PTO, Healthcare and 401K program

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities.

Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

No agencies or third party service providers please