<div class="content-intro"><p class="MsoNormal" style="margin-bottom: 12.0pt;"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif; color: black;">Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.</span></p></div><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What We Need</strong></span></em></span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span data-contrast="none">NetBrain is looking for a Customer Success Manager (CSM) located in the Boston, MA area to own the full lifecycle of our customer relationships — from onboarding through adoption, expansion, and renewal. </span><span data-ccp-props="{"335559739":120}"> </span></span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span data-contrast="none">At NetBrain, CSMs are strategic partners to our customers — operators of complex enterprise networks spanning thousands of devices. You'll help them unlock the full value of NetBrain's Agentic NetOps platform: no-code automation, real-time digital twin visibility, and AI-assisted network diagnosis. You'll do this by building deep relationships, driving measurable outcomes, and ensuring every customer renews and grows.</span><span data-ccp-props="{"335559739":120}"> </span></span></p><p> </p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What You'll Do</strong></span></em></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span class="TextRun SCXW77484162 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW77484162 BCX8">This is a full-ownership role. You are the primary post-sale contact for a portfolio of enterprise accounts.</span></span></span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span class="EOP Selected SCXW77484162 BCX8" style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-ccp-props="{"335559739":120}"><span class="TextRun SCXW32335219 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW32335219 BCX8">You own every renewal in your portfolio — from 12-month strategic planning through executed contract signature. GRR ≥ 90% and NRR ≥ 105% are your metrics. You run the process; Sales supports you.</span></span></span></li></ul><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Relationship Management</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Build and own multi-threaded stakeholder maps across IT Operations, Network Engineering, and executive leadership.</span> </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Serve as the primary escalation point for your customers and the voice of the customer internally.<span data-ccp-props="{"335559739":80}"> </span></span></li></ul><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Adoption & Value Realization</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Define customer-specific success metrics at contract start and track them throughout the lifecycle.</span> </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Monitor product health via adoption dashboards; address low-utilization signals proactively. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt;">Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.</span><span style="font-size: 10pt;" data-ccp-props="{"335559739":80}"> </span></span></li></ul><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt;" data-ccp-props="{"335559738":80}"> </span><span style="font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Renewal Ownership (Full Cycle)</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></span></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Open and manage renewal opportunities in Salesforce 12 months before contract end.</span> </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Lead the end-to-end renewal timeline: health assessment (9mo), executive alignment (6mo), proposal (4mo), negotiation and legal coordination (2mo), close (30 days out). </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Maintain renewal forecast accuracy within ±5% of final ARR vs. 60-day projection. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Escalate at-risk accounts (churn probability > 50%) to VP CS within 24 hours with a joint recovery plan.<span data-ccp-props="{"335559739":80}"> </span></span></li></ul><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt;" data-ccp-props="{"335559738":80}"> </span><span style="font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Expansion & Growth</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></span></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Identify and qualify upsell opportunities across NetBrain modules, user seats, and new use cases.</span> </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Maintain an expansion pipeline at ≥ 3× quarterly quota coverage in Salesforce. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt;">Partner with the Account Executive on joint proposals and POC planning for new module evaluations.</span><span style="font-size: 10pt;" data-ccp-props="{"335559739":80}"> </span></span></li></ul><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt;" data-ccp-props="{"335559738":80}"> </span><span style="font-size: 10pt;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Internal Advocacy</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></span></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">Submit customer feature requests through Product feedback channels and relay roadmap updates during QBRs.</span> </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Nominate satisfied customers for case studies, references, and advisory board participation.</span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Log all customer activity in Salesforce within 24 hours; maintain renewal health scorecard at each milestone.<span data-ccp-props="{"335559739":80}"> </span></span></li></ul><p> </p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><em><span style="font-size: 12pt;"><strong>What You Bring</strong></span></em></span></p><ul><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;"><span data-contrast="none">5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software.</span> </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Experience managing a portfolio of complex enterprise accounts. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Ability to interpret product usage and adoption data and translate it into customer-facing narratives. </span></li><li style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 10pt;">Excellent written and verbal communication skills; strong follow-through and organizational habits.</span><span style="font-size: 10pt;" data-ccp-props="{"335559739":80}"> </span></span></li></ul><p><span style="font-family: 'trebuchet ms', geneva, sans-serif;" data-ccp-props="{"335559738":80}"> </span></p><p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Preferred</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":80}"> </span></span></p><ul><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;"><span data-contrast="none">Experience in network management, IT operations, or infrastructure software (network automation, observability, or adjacent categories).</span> </span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Familiarity with Gainsight or a comparable CS platform. </span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Experience coordinating with Legal and Finance on contract negotiations and renewal terms. </span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Background in building multi-threaded relationships across technical and business stakeholders simultaneously. </span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Track record of GRR ≥ 90% and NRR ≥ 105% over multiple fiscal years. </span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Willingness to travel up to XX% within your territory as required.</span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.</span></li><li style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;" data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Stationary Tasks: Sitting for extended periods, remaining in a stationary position.</span></li></ul><p> </p><p><span style="font-size: 12pt; font-family: 'trebuchet ms', geneva, sans-serif;"><strong><em>What We Offer</em></strong></span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.</span></p><p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">For this role, the estimated OTE is $110,000 -$135,000. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.</span></p><p><span style="font-size: 10pt; font-family: 'trebuchet ms', geneva, sans-serif;">The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.</span></p><p> </p><div class="content-conclusion"><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">NetBrain invites all interested and qualified candidates to apply for employment opportunities.</span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.</span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: <a href="mailto:people@netbraintech.com">people@netbraintech.com</a> and we will be happy to assist you.</span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.</span></p><p><span style="font-family: 'trebuchet ms', geneva, sans-serif; font-size: 10pt;">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</span></p><p> </p></div>