This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.
This is an exciting opportunity for a customer-focused professional to drive long-term client success, retention, and growth within a fast-paced technology environment. As a trusted post-sales advisor, you will guide customers from onboarding through adoption, value realization, and renewal, ensuring they achieve measurable business outcomes. Working closely with technical teams, sales partners, and executive stakeholders, you will build strong relationships, proactively address challenges, and help customers maximize the impact of their software investments. This role combines strategic account management, customer advocacy, and operational excellence, making it ideal for someone who thrives on creating value, solving problems, and fostering lasting partnerships. You'll play a critical role in shaping customer experiences and contributing directly to business growth.
Accountabilities- Develop and execute customer success plans aligned with customer goals, milestones, adoption targets, and measurable business outcomes.
- Establish a consistent engagement cadence that supports onboarding, adoption, product utilization, and long-term customer success.
- Monitor customer health, usage trends, and engagement metrics to proactively identify risks and opportunities for growth.
- Lead Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and value-focused discussions that demonstrate the impact of platform adoption.
- Communicate business value through structured reports, executive presentations, and strategic recommendations.
- Maintain strong relationships with technical, operational, and executive stakeholders across customer organizations.
- Own renewal readiness by tracking timelines, identifying risks early, and coordinating action plans to ensure successful retention outcomes.
- Collaborate closely with sales teams to support renewal and expansion opportunities through value-based customer engagement.
- Manage customer escalations, coordinate cross-functional support, and ensure timely resolution of challenges.
- Maintain accurate customer records, account health data, and engagement activities while promoting operational excellence and account hygiene.
Requirements
- Minimum of 5 years of experience in Customer Success, Technical Account Management, Account Management, or a related SaaS post-sales role.
- Proven track record of driving customer adoption, retention, satisfaction, and successful renewal outcomes within complex customer environments.
- Strong relationship-building skills with the ability to engage and influence both technical and executive stakeholders.
- Excellent presentation, communication, and storytelling abilities, including experience leading executive-level business reviews.
- Demonstrated ability to translate complex technical concepts into clear recommendations, action plans, and business outcomes.
- Experience managing multiple customer accounts while prioritizing competing demands and maintaining high service standards.
- Strong problem-solving, organizational, and project management skills with attention to detail and follow-through.
- Ability to work independently, navigate ambiguity, and drive results in a dynamic and evolving environment.
- Experience collaborating across sales, support, product, and engineering teams to advocate for customer needs.
- Familiarity with DevOps, software delivery, CI/CD, governance, reliability, or related software development concepts is highly desirable.
- Experience using customer success platforms, CRM systems, and account management tools to track customer engagement and outcomes.
Benefits
- Competitive base salary ranging from $110,000 to $120,000 USD, based on experience, skills, and location.
- Eligibility for additional compensation through equity participation and other incentive programs.
- Comprehensive medical, dental, and healthcare coverage.
- Flexible Spending Account (FSA).
- Employee Assistance Program (EAP) for wellbeing and mental health support.
- Flexible paid time off policy and parental leave benefits.
- Quarterly company-wide recharge days and additional wellness-focused time off.
- Monthly internet reimbursement.
- Commuter assistance benefits where applicable.
- Regular team-building activities, social events, and company-sponsored gatherings.
- Recharge and wellness programs designed to support work-life balance.
- Fully remote work opportunity within the United States.
- Collaborative, innovative, and high-growth work environment with opportunities for career advancement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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