Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

This role focuses on building and strengthening long-term relationships with strategic enterprise customers to ensure they achieve maximum value from a leading financial technology platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing optimization of solutions that support order-to-cash processes. The position requires a proactive, consultative mindset, combining strong business acumen with relationship management skills. You will collaborate closely with internal teams to represent the voice of the customer and ensure seamless issue resolution and continuous improvement. This is a highly visible role where your ability to influence stakeholders and drive measurable outcomes will directly impact customer satisfaction and retention. You will operate in a fast-paced, collaborative environment where customer success is the primary driver of growth.

Accountabilities:

Manage a portfolio of strategic customers, defining success plans and driving product adoption to maximize value and ROI
Build deep customer relationships, acting as the main point of contact for senior stakeholders and C-level executives
Monitor customer health, usage trends, and satisfaction, proactively identifying risks and opportunities for growth
Serve as an escalation point for critical issues, ensuring timely resolution through cross-functional collaboration
Support onboarding and change management in partnership with implementation and services teams
Identify upsell and expansion opportunities while working closely with account and sales teams
Advocate for customer needs internally, influencing product and service improvements

Requirements:

3+ years of experience in customer success, management consulting, value selling, or a related client-facing strategic role
Experience working with C-level executives and presenting data-driven insights and recommendations
Strong understanding of financial services, SaaS, and/or technology-driven business environments
Ability to manage complex enterprise accounts with multiple stakeholders and competing priorities
Analytical mindset with the ability to interpret limited data and develop strategic recommendations
Proven ability to drive adoption, influence change, and operate in fast-paced environments
Excellent communication, relationship-building, and collaboration skills in cross-functional teams
Proactive, self-driven, and comfortable working in a virtual or distributed team setting

Benefits:

Salary range: $80,000 – $90,000 USD annually, with potential additional variable compensation (bonus, equity, or incentives depending on role)
Remote-first flexibility with the ability to work from anywhere
Flexible working hours focused on outcomes rather than strict schedules
Unlimited PTO to support work-life balance and recovery
Paid parental leave and sabbatical program for long-term employees
Comprehensive benefits including medical, dental, vision, 401(k) with company match, and insurance coverage options
Strong professional development opportunities through mentorship programs, ERGs, and leadership initiatives
Recognition programs celebrating achievements and contributions
Minimal bureaucracy and a culture of ownership and accountability.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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