Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

This is a strategic, customer-facing role designed for a professional who excels at building long-term relationships and driving measurable outcomes in a SaaS environment. You will act as the primary point of contact for enterprise clients, guiding them from onboarding through expansion and renewal. Combining technical understanding with strong project management skills, you will ensure seamless deployments and continuous product adoption. Working cross-functionally with internal teams, you’ll help align customer needs with product capabilities while identifying growth opportunities. This role offers high visibility and impact, with direct interaction with senior stakeholders on both the customer and internal sides. It is ideal for someone who thrives in a fast-paced, high-growth environment and enjoys solving complex challenges while delivering exceptional client value.

Accountabilities:

Serve as the main point of contact and trusted advisor for enterprise customers, managing the full post-sale lifecycle from onboarding to renewal.
Build strong relationships with technical stakeholders, security leaders, and executive sponsors to ensure long-term success and satisfaction.
Lead structured onboarding programs and manage deployment timelines to ensure successful and timely implementation.
Conduct regular check-ins and deliver executive-level business reviews to demonstrate value, track performance, and identify growth opportunities.
Monitor account health proactively, identify risks early, and implement mitigation strategies to reduce churn.
Coordinate cross-functionally with product, engineering, and sales teams to ensure alignment and a seamless customer experience.
Drive customer advocacy initiatives such as case studies, references, and feedback loops to inform product improvements.

Requirements:

5+ years of experience in Customer Success, Technical Account Management, or similar enterprise-facing roles within a B2B SaaS environment.
Proven track record of managing complex enterprise accounts with multiple stakeholders and large-scale deployments.
Strong project management skills with the ability to manage timelines, priorities, and deliverables effectively.
Excellent communication and presentation skills, with the ability to engage both technical and executive audiences.
Solid understanding of cloud environments, cybersecurity concepts, and identity/access management frameworks (PAM, IAM, SSO, RBAC).
Experience working with cloud platforms such as AWS, Azure, or GCP, and familiarity with identity providers is a plus.
Ability to thrive in a fast-paced, high-growth environment and collaborate across cross-functional teams.

Benefits:

Competitive salary ranging from $120,000 to $150,000 annually, plus equity opportunities.
Fully remote work environment with flexibility across the United States.
Comprehensive health coverage including medical, dental, and vision insurance.
Retirement savings plan (401k) and paid parental leave.
Unlimited paid time off and flexible work arrangements.
Home office and connectivity stipends to support remote work.
Career development programs, team events, and company offsites.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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