Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

This role provides the opportunity to serve as the strategic bridge between customers and internal teams, ensuring successful onboarding, adoption, and long-term value delivery of enterprise SaaS solutions. You will cultivate and strengthen relationships with stakeholders at all levels, including executives, guiding customers to achieve measurable outcomes and maximize platform usage. The position requires a proactive, analytical, and collaborative approach to problem-solving, adoption strategies, and escalation management. You will work closely with cross-functional teams—including Product, Engineering, Support, and Sales—to align objectives, provide actionable insights, and identify opportunities for expansion. This role offers a mix of strategic planning, technical expertise, and customer-facing leadership in a dynamic, high-impact environment. It is ideal for professionals passionate about delivering value and fostering strong client partnerships.

• Serve as the primary point of contact for assigned customer accounts, developing strategic relationships and driving platform adoption
• Deliver regular business reviews (QBRs/EBRs) to communicate ROI, track success metrics, and align on retention and expansion goals
• Understand customer goals, challenges, and industries to provide tailored recommendations and align stakeholders on success plans
• Promote awareness and usage of platform features, provide ongoing education, and identify opportunities for expanded adoption
• Proactively monitor customer health, manage escalations, and collaborate with internal teams to resolve issues efficiently
• Maintain expert knowledge of the product roadmap, communicate relevant updates, and provide actionable feedback for continuous improvement
• Coordinate and execute customer success plans, addressing risks before they impact engagement, satisfaction, or outcomes

• 5+ years of Customer Success experience, ideally in enterprise SaaS
• Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
• Strong communication, presentation, and organizational skills to handle strategic and technical discussions
• Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions
• Experience driving product adoption and supporting long-term customer growth
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Excellent problem-solving skills and ability to resolve escalations while maintaining positive customer experience
• Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience

• Competitive base salary range of $119,040 – $140,000 USD, with potential for performance bonuses or RSUs
• Comprehensive healthcare coverage including medical, dental, and vision
• Opportunities for professional development and career growth
• Dynamic, collaborative, and customer-focused work environment
• Flexible work arrangements to support work-life balance
• Recognition and rewards for high performance and measurable impact on customer success

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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