<p> </p><div class="section page-centered"><h3>What You Will Be Doing</h3><ul><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Manage a customer base of 30+ customers</span><span data-contrast="none">, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Understand our customers’ organizational structure and develop relationships with key business stakeholders.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Understand our customers’ business and link customer goals to compelling solutions to be delivered.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Proactively assist in problem resolution, both internally and externally</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Maintain accurate records, including detailed documentation of customer service actions and discussions</span><span data-contrast="none">.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Escalate issues appropriately to Services, Support, Product, etc.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Develop compelling recommendations with strong close rates for add-on business.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Invest in developing both yourself and others, and contribute to organizational efforts as required.</span><span data-ccp-props="{"201341983":0,"335559739":180,"335559740":276}"> </span><br><br></li></ul></div><div class="section page-centered"><h3>Your Qualifications</h3><ul><li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Proven ability to work in a fluid environment, with limited processes</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":276}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Excellent communication and presentation skills directed at both business-oriented and technical audiences </span></li></ul></div><h3 class="section page-centered"> </h3><h3 class="section page-centered"><strong>A few things we have to offer: </strong></h3><div class="section page-centered"><ul><li>Compensation: $75,000 - $100,000 + Bonus potential </li><li>Great Healthcare + Dental + Vision</li><li>Flexible PTO</li><li>Culture of support, encouraging Life-Work balance</li><li>401k match</li><li>FSA and HSA options</li><li>Employee Assistance Program</li><li>Paid Parental Leave</li><li>Representing a company with 4,000+ clients and a 99% retention rate</li><li>Accelerated title and salary growth potential </li><li>A fun and energetic work environment that makes you excited to go to work every day</li></ul></div><p> </p><div class="content-conclusion"><p><em>We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.</em><br></p><p><em>Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.</em></p></div>