Role Overview
As a Customer Success Manager (CSM), you’ll be the trusted partner and primary point of contact for a portfolio of customers. You’ll play a key role in ensuring customers see measurable value from our platform, driving adoption, and helping them achieve their business objectives. This role reports directly to the Manager of Customer Success. We’re looking for someone who not only delivers exceptional results but is also a strong cultural fit—someone who shares our passion for creating an amazing workplace while building lasting relationships with clients.
Key Responsibilities
- Serve as the primary point of contact for customers, driving engagement, adoption, and satisfaction.
- Build and maintain strong, long-term relationships to ensure client retention and growth.
- Partner closely with clients to understand goals, deliver value, and identify opportunities for optimization.
- Lead regular business reviews, performance check-ins, and strategic planning discussions.
- Collaborate cross-functionally with Product, Sales, and Support teams to advocate for client needs.
- Develop and deliver tailored onboarding, training, and enablement sessions.
- Monitor customer health, identify risks, and proactively develop solutions.
- Identify upsell and expansion opportunities, partnering with Sales to drive growth.
- Maintain accurate client data and updates in CRM systems (e.g., Salesforce, HubSpot).
Qualifications
- 2–4 years of experience in Customer Success, Account Management, or similar client-facing roles (SaaS or tech experience preferred).
- Excellent relationship management and communication skills, with the ability to influence stakeholders.
- Strong problem-solving skills and a proactive, solutions-oriented mindset.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Familiarity with CRM and customer success tools is a plus.
- Bachelor’s degree in Business, Communications, or a related field preferred.
Why You’ll Love Working Here
- Fully remote role with flexible work arrangements.
- A people-first culture that prioritizes teamwork, innovation, and fun.
- Competitive salary and benefits package.
- Opportunities for career growth and ongoing professional development and a chance to make an impact at a fast-growing, industry-leading company.