We’re Hiring a Customer Success Manager
We’re looking for a Customer Success Manager to help organizations around the world succeed with XR.
You’ll be the primary point of contact for a portfolio of customers ranging from enterprise innovators and training leaders to educators and healthcare providers. Your job is to make sure they achieve their goals with ArborXR—and stick around for the long haul.
What You’ll Do
- Own the Customer Lifecycle – Onboard, train, and support new customers to ensure fast time-to-value.
- Drive Adoption – Help customers deploy XR at scale by guiding them through best practices, use cases, and product capabilities.
- Monitor Account Health – Keep tabs on usage data, adoption milestones, and potential churn signals.
- Solve Problems – Be a trusted advisor, helping customers navigate technical, strategic, and operational challenges.
- Grow Accounts – Identify expansion opportunities and work with Sales to execute upsell strategies.
- Be the Voice of the Customer – Relay feedback to Product, influence the roadmap, and help shape the future of ArborXR.
- Lead QBRs & Strategy Sessions – Run regular business reviews to track progress, showcase ROI, and align on upcoming initiatives.
- Support Strategic Programs – Help run customer advisory boards, case studies, and feedback forums.
What We’re Looking For
- 3+ Years in Customer Success – You’ve managed customer relationships in B2B SaaS, preferably with enterprise or mid-market accounts.
- Technical Aptitude – Comfortable working with IT teams and understanding hardware/software workflows. XR or MDM experience is a big plus.
- Strong Communicator – Able to explain complex topics clearly and build trust across technical and non-technical stakeholders.
- Self-Starter – Thrive in a remote, fast-paced environment. You’re proactive, organized, and resourceful.
- Customer Champion – You care deeply about helping customers succeed—and you’re not afraid to roll up your sleeves to make that happen.
- XR Enthusiast – You’re genuinely excited about the power of immersive tech and want to help shape the future of the industry.
Skills and Qualifications
- Eligibility to work in the United States (E-Verify).
- Strong organizational skills – Ability to manage and prioritize multiple accounts, projects, and communications in a remote-first environment.
- Proficiency with modern collaboration tools – Comfortable organizing and synthesizing information across Slack, Notion, Zoom, and other platforms.
- Clear and concise communicator – Capable of drafting internal documentation, customer updates, and strategic business reviews with clarity and purpose.
- Attention to detail – Able to track nuanced customer needs, maintain accurate records, and follow up proactively.
- Analytical thinking – Comfortable interpreting product usage data, identifying trends, and recommending next steps to customers.
- Collaboration & EQ – Able to build internal trust across Product, Engineering, and Support teams to advocate effectively for your customers.
- Ability to focus deeply – Whether tackling strategic planning or troubleshooting an issue, you can concentrate on complex tasks while also context switching when needed.
If this sounds like a fit, apply now. And just to make sure you’re paying attention, include your favorite sci-fi movie in your cover letter. (Spam filter!)