About the role
The Customer Success Account Manager is responsible for ensuring the ongoing satisfaction and success of the company's clients. This role involves managing relationships with customers, understanding their needs, and ensuring that the product or service continually meets and exceeds their expectations.
What you'll do
- Customer Success Management: Build and maintain strong, long-lasting customer relationships. Act as the primary point of contact and build long-term relationships with customers.
- Feedback and Adaptation: Gather customer feedback to drive continuous product or service improvement. Work closely with sales and product development teams to implement customer feedback.
- Renewals and Upselling: Encourage renewals and upsell opportunities by demonstrating value to customers throughout their customer journey.
- Problem Resolution: Address customer concerns and resolve issues promptly. Ensure a high level of customer satisfaction and retention.
- Reporting: Track and report on customer success metrics, analyze data to identify trends and make recommendations based on findings.
Qualifications
- Proven experience in a customer success, account management, or similar customer-focused role.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Proficient in CRM/Salesforce software and comfortable with data analysis.