<div class="content-intro"><div class="elementToProof"> </div><div class="elementToProof"><strong>Company Overview:</strong></div><div class="elementToProof">At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.</div><div class="elementToProof"> </div><div class="elementToProof">We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.</div><div class="elementToProof"> </div><div class="elementToProof">At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. </div><p> </p></div><div class="elementToProof"> </div><p><strong><span data-contrast="auto">Job Brief:</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><p><span data-contrast="auto">The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction.</span> <span data-ccp-props="{"335559739":0}"> </span></p><p><strong><span data-contrast="auto">Essential Function & Responsibilities:</span></strong> <span data-ccp-props="{"335559685":720,"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span data-contrast="auto">satisfaction targets.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span data-contrast="auto">Lead customer retention initiatives and strategies.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span data-contrast="auto">Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span data-contrast="auto">Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span data-contrast="auto">Create success plans and conduct executive-level quarterly business reviews.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li><li><span data-contrast="auto">Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.</span> <br><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":257}"> </span></li></ul><p><strong><span data-contrast="auto">Minimum Qualifications:</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Bachelor’s Degree or equivalent experience.  </span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.  </span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Proven ability to manage and grow a substantial book of business and share best practices with peers.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Strong multitasking and prioritization skills; ability to manage competing priorities effectively.</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Project Management experience or skills are strongly desired</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Account planning is a plus </span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li><li><span data-contrast="auto">Experience with Google Analytics and Digital Marketing are strongly desired</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li><li><span data-contrast="auto">Previous experience with performance-based compensation tied to sales/revenue and retention goals. </span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p> </p><p><strong>Benefits:<br></strong>Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:</p><ul><li>Flexible work-from-home arrangements</li><li>401K Match</li><li>Flexible vacation</li><li>Medical/Dental/Vision</li><li>16 weeks of paid parental leave (US)</li><li>Technical stipend</li><li>Professional development programs</li><li>Wellness programs </li></ul><p> </p><p><strong><span data-contrast="none">Location:</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><br></span>This is a remote position open to candidates based in the United States.</p><p><em><span data-contrast="none">Wayvia is an equal opportunity employer that is committed to inclusion and diversity.</span></em><span data-ccp-props="{"335559739":0}"> </span></p>