Customer Success Director, HealthCare Vertical

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Director, HealthCare Vertical in United States.

This role offers a strategic opportunity to lead customer success initiatives within the healthcare sector, managing high-value accounts and driving long-term growth. As a trusted advisor, you will build strong executive relationships while ensuring exceptional service delivery and customer satisfaction. You will play a key role in expanding revenue through consultative engagement and tailored solutions aligned with client needs. Working in a cross-functional environment, you will collaborate with internal teams to optimize performance and deliver measurable outcomes. This position combines strategic account management with operational execution in a dynamic and evolving industry. It is ideal for a results-driven professional who thrives on building partnerships and delivering impactful solutions.

Accountabilities:

Develop and execute strategic account plans to grow revenue and strengthen relationships within key healthcare accounts
Manage a portfolio of high-value clients, ensuring retention, satisfaction, and expansion of services
Identify new opportunities to introduce additional products or solutions aligned with client needs
Lead regular business reviews, presenting performance insights, trends, and strategic recommendations
Collaborate with cross-functional teams to ensure service quality, operational efficiency, and successful solution delivery
Monitor account performance, analyze risks, and proactively resolve issues to maintain high customer satisfaction
Manage contract renewals, proposals, and documentation including SLAs, MSAs, and statements of work
Serve as a senior escalation point, addressing complex challenges and driving resolution with a customer-centric approach

Requirements:

Bachelor’s degree required; MBA or advanced degree preferred
7+ years of experience in account management, customer success, or consultative sales roles
Proven track record managing large, complex enterprise or strategic accounts
Strong experience engaging with C-level stakeholders and building long-term business relationships
Excellent analytical, problem-solving, and organizational skills
Proficiency with CRM tools such as Salesforce and MS Office applications
Strong communication and presentation skills, both written and verbal
Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment
Experience in healthcare or related regulated industries is highly desirable

Benefits:

Competitive base salary ranging from $90,000 to $110,000 annually
Comprehensive medical, dental, and vision insurance plans
401k plan with employer match and employee stock purchase plan
Flexible paid time off and company holidays
Fully remote work environment with occasional travel
Access to professional development and career growth opportunities
Collaborative culture with a strong focus on innovation and employee success

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Director, HealthCare Vertical

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