Customer Service Representative - USA Based only

ID8 Architecture, a forward-thinking firm that seamlessly integrates architecture and interior design, is seeking a dedicated Customer Service Representative to join our dynamic team. At ID8 Architecture, we believe that a cohesive design experience necessitates a fluid back-and-forth movement between the exterior and interior aspects of our projects. Our unique philosophy is complemented by our extensive background in construction and design/build projects, equipping us with a deep understanding of project costs and constructability—insights that are not always commonplace in the architecture industry. As a Customer Service Representative, you will play a vital role in ensuring that our clients receive the exceptional service they deserve while reinforcing our commitment to holistic and comprehensive design solutions. Your efforts will help maintain the high standards of quality and efficiency that ID8 Architecture is known for, as we strive to make the best use of resources and provide a collaborative experience for our clients and stakeholders. If you are passionate about delivering outstanding customer service and contributing to the seamless integration of design elements, we want to hear from you. Join ID8 Architecture and help shape the built environment in a meaningful way!

Responsibilities

• Act as the primary point of contact for client inquiries and support needs;
• Respond promptly to client emails, phone calls, and other communications;
• Assist in the resolution of client issues and provide timely updates;
• Maintain accurate records of client interactions and feedback;
• Collaborate with project teams to ensure client specifications and needs are met;
• Provide information on our architectural and interior design services;
• Help in the coordination of client meetings and follow-up actions.

Requirements

• Proven experience in customer service or a related field;
• Strong communication and interpersonal skills;
• Ability to manage multiple tasks and prioritize effectively;
• Proficiency in Microsoft Office Suite and customer service software;
• Detail-oriented with strong problem-solving abilities;
• A background or interest in architecture or design is preferred;
• Must be USA-based with eligibility to work in the country.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development