Customer Service Representative, Commercial Auto Insurance

The Customer Service Representative will provide responsive, accurate, and professional support to insurance agents, carriers, and internal partners. The role requires strong attention to detail, ownership of customer interactions, and the ability to manage multiple priorities while maintaining service quality standards.

• Provide customer service and policy support by answering questions related to coverage, rates, billing concerns, and policy reviews.
• Communicate with agents and carriers through phone, email, and chat while efficiently navigating multiple systems and platforms.
• Research and resolve customer inquiries, escalate complex issues when needed, and ensure timely follow-up.
• Review and process applications, binders, endorsements, and other policy documentation required for issuance.
• Maintain accurate records of customer interactions, transactions, and policy documentation within CRM systems.
• Organize and manage policy files to ensure proper documentation and compliance.
• Develop and maintain knowledge of insurance products, services, and processes.
• Support process improvement initiatives by identifying opportunities to enhance workflows and service delivery.
• Collaborate with internal teams and cross-functional partners to complete tasks accurately and efficiently.
• Deliver a consistently high level of service to both internal and external stakeholders.

Requirements:

The ideal candidate is a service-focused professional with strong communication skills, the ability to manage a high-volume workload, and an interest in commercial insurance operations. Candidates should be comfortable working independently in a remote environment while maintaining accuracy and professionalism.

• High school diploma or equivalent required.
• Experience in commercial insurance, customer service, policy administration, or a related field preferred.
• Strong verbal and written communication skills with confidence handling customer interactions.
• Ability to analyze policy information, identify issues, and determine appropriate solutions.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines independently.
• Proficiency with Microsoft Office and web-based systems, with the ability to quickly learn new technologies.
• Comfortable managing multiple applications, systems, and customer requests simultaneously.
• Self-motivated and reliable, with the ability to work effectively in a remote setting.
• Ability to troubleshoot basic technical issues involving equipment, internet connectivity, and remote work tools.
• Commercial insurance experience, including workers’ compensation knowledge, is a plus.

Benefits:

• Competitive compensation ranging from $20 to $24 per hour, depending on location, experience, skills, and qualifications.
• Potential for higher compensation for candidates with relevant workers’ compensation insurance experience.
• Comprehensive healthcare benefits, including medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Fully remote work opportunity within the United States.
• Monday–Friday schedule with consistent working hours aligned to Pacific Time.
• Opportunity to grow within a supportive insurance services environment.