Customer Service Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Representative in United States.

This role sits within a high-volume, mission-driven customer support environment focused on assisting Medicaid providers and clients with critical program-related inquiries. You will be responsible for delivering clear, accurate, and timely support on topics such as eligibility, claims status, and service navigation. Acting as a key point of contact, you will help resolve issues efficiently while ensuring a high standard of customer experience. The position requires strong communication skills, attention to detail, and the ability to manage multiple interactions in a structured call center setting. You will also play a role in documenting interactions accurately and escalating cases when needed. This is a fast-paced, team-oriented environment where consistency, empathy, and precision directly impact service quality.

Accountabilities:

Respond to inbound calls from Medicaid providers and clients, providing accurate information on eligibility, claims status, and program inquiries
Assist with issue resolution and escalate cases when necessary to ensure timely and effective outcomes
Document all customer interactions clearly and accurately in internal systems and call logs
Transfer calls to appropriate departments or specialists as needed to support resolution
Maintain required performance metrics, including quality, productivity, and attendance standards
Follow established procedures while ensuring compliance with program and service guidelines
Collaborate with team members and supervisors to support continuous service improvement

Requirements:

Minimum 6 months of customer service experience in a call center or client-facing environment
Prior Medicaid or healthcare-related experience is a plus
Strong verbal and written communication skills with a customer-first mindset
Ability to multitask and manage high call volumes in a structured environment
Basic proficiency in Microsoft Office tools
Strong attention to detail and ability to accurately document information
Ability to work collaboratively in a team-oriented setting while maintaining individual performance targets
Problem-solving mindset with adaptability in a fast-paced operational environment

Benefits:

Competitive hourly compensation based on location and experience
Comprehensive medical, dental, and vision insurance coverage
Paid time off and paid holidays
401(k) retirement savings plan
Bonus and incentive opportunities based on performance
Disability and life insurance coverage options
Structured training and career development opportunities
Inclusive and supportive workplace culture focused on growth and teamwork.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Service Representative

Requirements:

Benefits:

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