Customer Service Representative

2Belles, Ltd. is a dynamic custom apparel and promotional products company dedicated to serving schools, sports teams, businesses, and community organizations. Since our founding in 2017, we have specialized in screen printing, embroidery, and branded merchandise designed to help groups promote their identity and build engagement. Our comprehensive service offerings include product selection, custom design support, production, and managed online stores that streamline group ordering and fundraising. We pride ourselves on combining creative services with reliable production and fulfillment to bring clients' branding and apparel ideas to life. We are currently seeking a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their interaction with our company. You will engage with customers to understand their needs, provide expert guidance on products and services, resolve inquiries and issues promptly, and coordinate with internal teams to guarantee timely order fulfillment. If you are passionate about helping customers, possess strong communication skills, and enjoy working in a fast-paced printing industry environment, this opportunity at 2Belles, Ltd. offers a rewarding career path with room for growth and development.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product selection, custom design options, and order placement.
• Provide accurate information about pricing, production timelines, and shipping policies.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Coordinate with design, production, and fulfillment teams to track and update order status.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Support managed online store operations and assist clients with fundraising and group ordering processes.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer-centric mindset.
• Experience in customer service, preferably in printing, apparel, or promotional products industry.
• Ability to manage multiple customer accounts and prioritize tasks effectively.
• Basic knowledge of screen printing, embroidery, and branded merchandise is a plus.
• Proficiency in using CRM software and Microsoft Office applications.
• High attention to detail and commitment to delivering exceptional service.