Customer Service Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Representative in the United States.

In this role, you will be the first point of contact for customers, providing timely and professional support in a fast-paced call center environment. You will handle inquiries related to products, services, orders, and technical support while ensuring an excellent customer experience. The position requires strong communication skills, attention to detail, and the ability to multitask across phone systems and internal tools. You will also collaborate with internal teams to resolve issues efficiently and accurately. This is a mission-driven environment where customer care directly supports healthcare outcomes and operational excellence. You will play a key role in ensuring customer satisfaction and maintaining high service standards. The role offers the opportunity to grow within a structured and supportive organization focused on impact.

Accountabilities:

In this role, you will manage inbound customer interactions and ensure accurate documentation and resolution of service requests in a structured support environment.

Handle inbound calls, emails, and other customer inquiries in a professional and timely manner
Document product issues, complaints, and service requests accurately in internal systems
Process orders, returns, and service requests, including Return Goods Authorizations when needed
Provide basic product and technical support to customers and end users
Coordinate with internal teams to escalate and resolve complex issues
Monitor open orders and follow up to ensure timely closure and customer satisfaction
Maintain data accuracy within CRM and business systems while following established procedures

Requirements:

The ideal candidate has strong customer service experience, excellent communication skills, and the ability to manage multiple systems in a structured environment.

High school diploma or equivalent required; higher education preferred
4+ years of experience in customer service or healthcare-related support roles
Strong communication, interpersonal, and problem-solving skills
Ability to multitask across phone systems and data entry platforms
Experience using CRM tools and maintaining accurate records
Comfortable working in a fast-paced, detail-oriented call center environment
Strong organizational skills and ability to follow processes and procedures consistently

Benefits:

Competitive salary with performance-based incentives (varies by location and experience)
Comprehensive medical, dental, and vision insurance options
Paid time off, paid holidays, and flexible leave programs
401(k) retirement plan with employer contributions
Health savings accounts and additional wellness programs
Employee assistance and support resources
Opportunities for training, development, and internal career growth
Inclusive work environment focused on employee well-being and flexibility

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Service Representative

Requirements:

Benefits:

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