<div class="content-intro"><p><span data-olk-copy-source="MessageBody"><strong><a href="https://pointchealth.com" target="_blank">Point C</a> </strong>is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.</span></p></div><p></p><p data-start="265" data-end="806"></p><p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">The Customer Service </span><span data-ccp-parastyle="Body Text">Agent</span><span data-ccp-parastyle="Body Text"> corresponds with </span><span data-ccp-parastyle="Body Text">callers</span> <span data-ccp-parastyle="Body Text">providing</span><span data-ccp-parastyle="Body Text"> benefit information, claim status, or general health plan information based on</span> <span data-ccp-parastyle="Body Text">the</span> <span data-ccp-parastyle="Body Text">schedule</span> <span data-ccp-parastyle="Body Text">of</span> <span data-ccp-parastyle="Body Text">benefits</span> <span data-ccp-parastyle="Body Text">stated</span> <span data-ccp-parastyle="Body Text">in</span> <span data-ccp-parastyle="Body Text">the plan documents by performing the following duties. </span></span><span data-contrast="none"><span data-ccp-parastyle="Body Text">T</span><span data-ccp-parastyle="Body Text">raining is </span><span data-ccp-parastyle="Body Text">conducted</span> <span data-ccp-parastyle="Body Text">remotely</span><span data-ccp-parastyle="Body Text"> and upon successful </span><span data-ccp-parastyle="Body Text">completion</span> <span data-ccp-parastyle="Body Text">will</span><span data-ccp-parastyle="Body Text"> work remotely</span><span data-ccp-parastyle="Body Text">. </span><span data-ccp-parastyle="Body Text">The schedule varies based on business needs but can be performed between the hours of </span><span data-ccp-parastyle="Body Text">8</span><span data-ccp-parastyle="Body Text">:</span><span data-ccp-parastyle="Body Text">0</span><span data-ccp-parastyle="Body Text">0 am to </span><span data-ccp-parastyle="Body Text">8</span><span data-ccp-parastyle="Body Text"> pm Monday – </span><span data-ccp-parastyle="Body Text">Friday</span><span data-ccp-parastyle="Body Text">,</span><span data-ccp-parastyle="Body Text"> Eastern </span><span data-ccp-parastyle="Body Text">Time zone</span><span data-ccp-parastyle="Body Text">.</span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559737":309,"335559738":1,"335559739":120,"335559740":240}"> </span></p><p><strong><span data-contrast="auto">Primary Responsibilities:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Create a welcoming experience by authentically engaging every caller, every time.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Interacting with team and co-workers in a supportive and purpose-drive environment. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Thoroughly and accurately answer questions about customers’ healthcare accounts. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Thoughtfully listen to callers’ needs and provide appropriate solutions.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Demonstrate a culture of ethical conduct, safety, and compliance.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Handle 35-50+ inbound and outbound phone calls per day.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Work closely with claim staff to make warranted adjustments to claims. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li><li><span data-contrast="auto">Other duties are based on business needs.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li></ul><p data-start="1010" data-end="1039"><strong data-start="1010" data-end="1037">Qualifications:</strong></p><ul><li data-start="1388" data-end="1448">Bachelor’s degree or medical billing/coding certification.</li><li data-start="1451" data-end="1488">Additional TPA or payer experience.</li><li data-start="1074" data-end="1149">2+ years of customer service experience; 1+ year in TPA or payer setting.</li><li data-start="1152" data-end="1229">Strong communication, multitasking, and computer skills (Microsoft Office).</li><li data-start="1232" data-end="1301">Ability to work remotely and handle prolonged computer-based tasks.</li></ul><p data-start="1889" data-end="1947"></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.</p></div><div class="title">Pay Transparency</div><div class="pay-range"><span>$40,000</span><span class="divider">—</span><span>$41,000 USD</span></div></div></div><div class="content-conclusion"><div><strong data-olk-copy-source="MessageBody">Benefits:</strong></div><ul data-end="718" data-start="487"><li>Comprehensive medical, dental, vision, and life insurance coverage</li><li>401(k) retirement plan with employer match</li><li>Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)</li><li><div>Paid time off (PTO) and disability leave</div></li><li>Employee Assistance Program (EAP)</li></ul><p> </p><p><strong>Equal Employment Opportunity</strong>: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p> </p></div>