Customer Service Representative

The American Society of Consultant Pharmacists (ASCP), founded in 1969 and based in Alexandria, VA, is the only international professional society dedicated to optimal medication management and enhancing health outcomes for the older population. ASCP is a non-profit membership organization that proudly represents over 9,000 pharmacy professionals, including students, who are committed to meeting the unique medication needs of seniors across various settings. We are currently seeking a dedicated Customer Service Representative to join our team. This role is pivotal in ensuring that our members receive the highest level of support and assistance. As a Customer Service Representative, you will be the first point of contact for our members, providing them with valuable information about our services and resources. Your expertise and engaging communication skills will help foster strong relationships with our members, facilitating a deeper connection to our mission of advancing optimal medication management for older adults. If you are passionate about customer service and are eager to contribute to the mission of ASCP, we invite you to apply for this important role.

Responsibilities

• Serve as the primary point of contact for member inquiries via phone, email, and online chat.
• Provide accurate information about ASCP's services, membership benefits, and resources.
• Assist members with membership applications, renewals, and updates.
• Resolve member issues and complaints in a timely and professional manner.
• Maintain and update member records in the database with attention to detail.
• Collaborate with other departments to enhance member experience and satisfaction.
• Participate in ongoing training to stay current with ASCP services and policies.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Demonstrated problem-solving skills and a positive attitude toward assisting others.
• Familiarity with nonprofit organizations and an understanding of their mission is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development