Customer Service Representative

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title: Customer Service Representative

Job Location: Fully remote

● Pay: $16.00/hr W2

● Job Type: 12 month contract-to-hire 

● Shift Dates/Times: 11:00 a.m. – 8:00 p.m., 12:00 p.m. – 9:00 p.m., or 1:00 p.m. – 10:00 p.m. EST

● Benefits: Health, Vision, Dental, 401K

Job Description: The Customer Service Representative provides front line, direct contact with customers when filing claims over the phone. They also inform customers of the organization’s products and/or services.

Job Details:

• Files claims by collecting pertinent information from customers.
• Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. 
• Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
• Processes and determines coverage by reviewing forms and other applicable records.
• Maintains professionalism and effectively interacts with all contacts, both internal and external.
• Maintains department quality standards and performs job duties as directed by supervisor

Qualifications

Successful candidates will possess the following:

• High School Diploma or GED
• 6+ months of customer service experience in a call center role
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong conflict resolution skills
• Proficiency in Microsoft Office programs, i.e. Excel, Outlook, Word
• An eye for detail and effective data entry skills
• Must be able to handle/process high call volumes while adhering to scheduled breaks
• Minimum typing speed of 35 WPM

Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745