This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Rep - Tech Products in United States.
This remote, customer-facing role supports users of leading technology products by handling inbound inquiries related to accounts, purchases, billing, and post-order assistance. You will act as a trusted guide, helping customers navigate devices and digital services while delivering clear, empathetic, and solution-oriented support. Working in a fast-paced, global environment, you will interact with diverse customers and contribute to high-quality service experiences. The role blends technical product knowledge with strong communication skills and relationship-building. It offers structured training, ongoing support, and real opportunities for career growth in a people-first culture. Ideal for individuals who enjoy problem-solving and technology, this position allows you to make a direct impact on customer satisfaction every day.
Accountabilities:- Handle inbound customer interactions through calls and digital channels, assisting with account support, purchases, billing questions, refunds, and product guidance while ensuring a positive customer experience.
- Provide accurate information on technology products such as smartphones, tablets, computers, and wearables, helping customers understand features and complete transactions confidently.
- Support upselling and retention efforts by identifying customer needs and recommending relevant products or services.
- Document interactions, update systems, and track customer information accurately using internal tools and databases.
- Maintain knowledge of evolving product offerings, policies, and procedures to ensure consistent and compliant support delivery.
- Collaborate within a remote team environment to share insights, resolve issues, and contribute to continuous service improvement.
Requirements
- 1+ year of customer service experience (3+ years preferred), with retail or tech support experience considered an asset.
- Strong communication and interpersonal skills with the ability to build rapport and deliver empathetic, customer-focused service.
- Comfortable working with technology, including smartphones, computers, and operating systems such as iOS or macOS.
- Ability to multitask in a fast-paced, high-volume environment while maintaining accuracy and professionalism.
- Strong computer navigation skills and proficiency in using digital tools, CRM systems, and support platforms.
- High school diploma or GED required, along with a quiet, dedicated home workspace and reliable high-speed internet.
- Willingness to learn new technologies and adapt to evolving processes and tools.
Benefits
- Competitive hourly pay starting at $17.31/hr, with performance-based incentives
- Medical, dental, and vision insurance coverage for eligible employees
- Paid training programs and structured career development opportunities
- 401(k) retirement savings plan
- Paid time off, holidays, and employee assistance program (EAP)
- Remote work flexibility from home within the United States
- Early pay access option through DailyPay enrollment
- Employee recognition programs, referral bonuses, and wellness initiatives
- Inclusive culture with global networking and community engagement programs.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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