Customer Service Associate Bilingual

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Associate Bilingual in the United States.

This role is focused on delivering high-quality support to patients through inbound and outbound communications, ensuring clarity, empathy, and resolution in every interaction. You will serve as a key point of contact for billing-related inquiries, complaints, and financial assistance requests, helping patients navigate complex healthcare billing processes. Working in a fast-paced call center environment, you will use multiple systems to document interactions, resolve issues, and provide accurate information. The position requires strong communication skills and a patient-first mindset to ensure a positive service experience. You will also play an important role in supporting financial resolution options such as payment plans and assistance programs. This is a mission-driven environment where your work directly contributes to improving the patient experience in healthcare services.

Accountabilities:

Handle inbound and outbound calls to support patients with billing inquiries, complaints, and financial requests
Use multiple systems to research, document, and resolve patient billing issues accurately and efficiently
Provide clear, empathetic, and patient-friendly communication through phone and electronic channels
Assist patients in resolving financial responsibilities by collecting payments, setting up payment plans, or explaining assistance programs
Ensure high performance in productivity, quality standards, and first contact resolution goals
Collaborate within the Revenue Service Organization to ensure consistent and accurate service delivery
Promote organizational mission, values, and service standards in all patient interactions
Maintain accurate records of all customer interactions and resolutions

Requirements:

Prior experience in customer service, collections, or a call center environment
Strong communication and conflict resolution skills with a customer-first mindset
Bilingual certification through Alta Language Testing (required)
Basic computer literacy and familiarity with Microsoft Office tools
Ability to adapt quickly in a fast-paced, high-volume environment
Strong problem-solving, organizational, and negotiation skills
Preferred: 2+ years of experience in customer service, collections, or healthcare billing environments
Preferred: Basic understanding of medical billing and insurance processes
Ability to demonstrate professionalism, empathy, and excellent customer service behaviors

Benefits:

Competitive hourly pay range: $19.29 – $24.99 (based on experience)
Comprehensive benefits package supporting physical, mental, and emotional well-being
Healthcare coverage including medical, dental, and vision plans
Paid time off and wellness-focused programs
Retirement savings programs and financial wellness support
Flexible and supportive work environment where applicable
Employee wellness initiatives promoting healthy and balanced lifestyles
Opportunity to grow within a mission-driven healthcare organization
Structured training and development opportunities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Service Associate Bilingual

Requirements:

Benefits:

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