This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Relations Specialist in United States.
This role plays a key part in maintaining strong, responsive, and solution-oriented relationships with customers throughout the entire order lifecycle. You will serve as a primary point of contact, ensuring customer inquiries are handled efficiently and accurately while coordinating closely with internal teams such as Sales, Engineering, Operations, and Quality. The position requires a strong balance of communication, organization, and technical understanding within a regulated manufacturing environment. You will manage order processing, quotations, delivery updates, and issue resolution while ensuring compliance with customer requirements and industry standards. This is a highly collaborative role where precision, responsiveness, and cross-functional coordination directly impact customer satisfaction and operational success. It is ideal for someone who thrives in structured, detail-oriented environments with strong customer interaction.
Accountabilities:- Serve as the main customer contact for inquiries related to pricing, order status, delivery timelines, and product information
- Prepare and communicate quotations, including pricing, lead times, and special requirements in coordination with internal teams
- Process and manage customer purchase orders, including entry, review, acknowledgements, and change management
- Monitor open orders to ensure on-time delivery and proactively communicate schedule changes to customers
- Process returns (RMAs), validate materials, issue credits, and manage replacement or rework orders
- Collaborate with Engineering to validate technical requirements, resolve discrepancies, and support special customer requests
- Review and interpret customer terms and conditions, escalating issues when necessary
- Manage customer portals, documentation requests, and order-related records with accuracy
- Coordinate cross-functional issue resolution with Sales, Operations, Finance, Engineering, and Quality teams
- Ensure compliance with regulatory requirements such as ITAR, FAR, and DFARS where applicable
Requirements:
- Associate degree or equivalent combination of education and relevant experience
- 3–5 years of experience in customer service, inside sales, or a similar customer-facing role in a manufacturing or technical environment
- Strong proficiency with ERP/MRP systems and CRM platforms
- Advanced skills in Microsoft Office (Excel, Word, Outlook) and web-based business tools
- Ability to read and interpret technical documentation, customer requirements, and internal procedures
- Strong communication skills with professionalism in customer and stakeholder interactions
- Solid problem-solving and analytical skills in a fast-paced, regulated environment
- Ability to manage multiple priorities and maintain strong attention to detail
- Basic understanding of mathematical concepts such as percentages, discounts, and proportions
- Strong ability to follow structured processes and interpret instructions across formats
Benefits:
- Competitive compensation aligned with experience and market standards
- Comprehensive benefits package available from day one of employment
- Flexible work arrangements (remote, hybrid, or on-site depending on assignment)
- Paid time off and holiday benefits
- Stable and structured work environment within a high-reliability industry
- Exposure to advanced manufacturing and technical customer operations
- Opportunities for long-term career development and cross-functional growth
- Collaborative and mission-driven workplace culture focused on continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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