Customer Onboarding Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Manager in United States.

In this role, you will be responsible for guiding new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, helping translate business needs into effective system configurations and workflows. Working closely with cross-functional teams such as Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer-first mindset. You will play a key role in shaping first impressions and long-term satisfaction, directly influencing retention and customer success outcomes. It is an excellent opportunity for someone who enjoys combining technical understanding with relationship-building in a fast-paced, collaborative environment.

Accountabilities:

Lead and manage end-to-end customer onboarding and implementation processes
Conduct detailed platform walkthroughs and guide customers through setup and configuration
Communicate onboarding requirements clearly with customers and internal stakeholders
Educate customers on platform capabilities and best practices to ensure smooth adoption
Manage customer data migration processes and ensure accuracy and completeness
Log and track customer needs, feedback, and issues using internal CRM systems
Collaborate closely with Sales, Customer Success, Support, and Engineering teams
Build strong relationships with customer stakeholders to ensure engagement and satisfaction
Identify process improvements and contribute to enhancing the onboarding experience
Support customers in achieving their operational goals through effective platform usage

Requirements:

1–2 years of experience in customer onboarding, implementation, or customer-facing roles
Strong project management and organizational skills with the ability to manage multiple customers
Experience working with clients and stakeholders across different levels, including senior decision-makers
Excellent communication skills with a strong customer-centric approach
Ability to troubleshoot issues and proactively resolve escalations
Comfortable working in cross-functional and collaborative environments
Analytical mindset with attention to detail and process improvement orientation
Ability to quickly learn and explain technical products or SaaS platforms
Bachelor’s degree preferred but not mandatory
Strong interpersonal skills and ability to build trusted relationships with customers

Benefits:

Competitive base salary aligned with experience and market standards
Fully remote work flexibility
Comprehensive health coverage including medical, dental, vision, and prescription benefits
Paid time off and additional leave options including parental and medical leave
Retirement savings support with employer contributions
Wellness benefits including monthly wellness allowance
Mental health support and confidential counseling services
Home office setup support after one year of employment
Learning and development opportunities to support career growth

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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