Customer Implementation Professional

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

About this role

As an Implementation Manager, you will be responsible for setting customers up for long-term success on LiveRamp products by managing the implementation process for SMB and Enterprise accounts. As the technical and operational quarterback post-sale and pre-account management, you will drive adoption and customer value by managing overall project delivery including customer education and training, system configuration, QA, and setup. 

To be successful as an Implementation Manager, you should have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, and be able to work collaboratively across organizations.

You will:

• Own customer relationship through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy

• Own operational and product success of customers by onboarding, training, and educating customers on LiveRamp products

• Create and setup customer configurations within LiveRamp systems

• Demonstrate a deep understanding of LiveRamp products and services

• Identify implementation challenges and develop practical recommendations / trade-offs to maximize customer value

• Document specific product setup and workflows 

• Act as a Technical Consultant externally and internally. You will work with many of the world's largest and most well-known brands, advertisers and agencies, financial institutions, and data providers, while collaborating with LiveRamp Sales, Technical Services, and Product teams

• Provide mentorship and guidance to other team members where necessary

• Ability to travel a few times a year 

About you:

• 3+ years of implementation or project management experience OR experience in a similar technical customer-facing role driving projects and executing on deliverables in a SaaS environment (ex: Solutions Architect, Technical Consultant, etc.) - high growth / fast-paced company experience is a plus

• Proven ability to lead complex projects cross-functionally, around 15 projects at any given time

• Experience in a professional services / consulting organization

• Strong verbal and written communication skills both internally and externally. Proactive, thorough, and transparent in communication - people rarely need to follow up with you. You are able to communicate effectively with technical and non-technical folks, from on the ground ops teams to executives. Able to quickly understand and decompose complex questions and concepts. 

• Strong critical thinking and problem solving skills

• Comfortable with and has experience working in ambiguous environments while working in a consultative manner with customers 

• Exceptional EQ

• Process driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer

• Action-oriented and independent with hands-on experience delivering business results

• Willingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions

• Knowledge of the advertising technology ecosystem (DMPs, DSPs, SSPs, Ad Servers, Publishers), what they do, and how they work together

• Experience with SQL, relational databases, bash, Ruby on Rails, or the brains and brawn to learn

• Able to travel at least a few times a year

The approximate annual base compensation range is $88,000 to $149,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

• Location: work in the heart of *Location* and/or from home (remote-eligible roles

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.