Customer Experience Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Manager in the United States.

This role sits at the intersection of customer success, account management, and commercial growth within a fast-paced SaaS environment. You will work within regional sales pods to manage and grow a portfolio of enterprise customers, ensuring strong renewal performance and long-term account expansion. Acting as a key customer advocate, you will guide clients through renewals, support onboarding and enablement, and help them maximize the value of the platform. The role is highly collaborative, requiring close coordination with sales, solutions consulting, and product teams. Success in this position directly impacts customer retention, revenue growth, and overall satisfaction across your regional book of business. It is an excellent opportunity for someone who enjoys blending relationship management, problem-solving, and commercial ownership in a fully remote, high-growth environment.

Accountabilities:

You will take ownership of customer relationships within your regional portfolio, focusing on renewals, expansion, and overall experience management. You will collaborate closely with internal sales pods to drive account growth and ensure customers remain engaged and successful.

Manage the end-to-end renewal cycle, including customer conversations, pricing discussions, and deal closure
Drive account growth by identifying expansion opportunities and supporting regional revenue targets
Coordinate participant recruitment efforts to ensure customers can quickly source and schedule target audiences
Partner with solutions consultants to support onboarding, training, and ongoing customer enablement
Troubleshoot customer issues, escalate product feedback, and work with internal teams to resolve challenges
Maintain accurate CRM and support system records (e.g., HubSpot, Intercom) and contribute to knowledge resources
Monitor customer health, ensuring timely responses and a consistently strong customer experience

Requirements:

You bring experience in customer-facing or commercial roles within the US market, with the ability to manage relationships and drive results in a SaaS environment. You are confident engaging with enterprise stakeholders and comfortable discussing product value, pricing, and outcomes.

2+ years of experience in account management, customer success, sales development, renewals, or customer support
Experience working with tools such as HubSpot, Intercom, or similar platforms
Strong ability to communicate with enterprise clients and senior decision-makers
Confident in delivering product demos, handling objections, and supporting commercial discussions
Excellent written and verbal communication skills
Strong negotiation, presentation, and problem-solving abilities
Highly organized with the ability to manage multiple priorities simultaneously
Collaborative mindset with experience working cross-functionally in fast-paced SaaS environments

Benefits:

Competitive salary aligned with experience and impact
Employee Share Option Plan (ESOP) for long-term equity participation
Annual wellbeing allowance and support programs
Generous learning and development budget
Remote-first flexibility with fully remote work within the United States
Home office setup support
4 weeks annual leave plus an additional birthday day off
Paid sick leave
Opportunities for internal mobility and professional growth
Occasional travel opportunities depending on role needs.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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