Customer Experience Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Associate in the United States.

This role sits at the heart of a fast-growing two-sided marketplace, where customer experience directly shapes product success and revenue impact. You will be the first point of contact for hosts and guests, helping ensure seamless booking experiences across a wide variety of unique spaces used for meetings, productions, and events. The position combines high-volume customer interaction with problem-solving, product insight gathering, and process improvement. Working remotely in a structured but dynamic environment, you will engage across multiple communication channels while supporting users in real time. This is a highly collaborative role where empathy, responsiveness, and attention to detail translate directly into customer satisfaction. You will also play a key part in identifying trends and improving internal workflows, contributing to both service excellence and platform evolution.

Accountabilities

Act as the primary point of contact for hosts and guests, supporting onboarding, booking inquiries, and general platform usage.
Deliver exceptional customer support across multiple channels, including email, phone, live chat, and social media.
Independently manage a queue of customer requests while maintaining accuracy, efficiency, and service quality in a remote environment.
Identify opportunities to enhance customer experience through proactive problem-solving and thoughtful engagement.
Track recurring issues and user feedback, contributing insights to improve internal processes and product functionality.
Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution.
Maintain high standards of communication, professionalism, and responsiveness across all interactions.

Requirements

1–6 years of experience in customer experience, customer support, or a similar client-facing role in a corporate environment.
Familiarity with CRM tools such as Intercom or equivalent platforms.
Strong written and verbal communication skills with excellent grammar and attention to detail.
Proven ability to manage multiple priorities and adapt in a fast-paced, remote work environment.
Strong interpersonal skills with a customer-first mindset and problem-solving orientation.
Comfortable seeking support when handling complex or sensitive customer cases.
Ability to quickly learn new tools and technologies.
Positive attitude, curiosity, and a sense of humor that contributes to a collaborative team culture.
Analytical thinking skills and familiarity with online marketplaces (e.g., Airbnb, VRBO) are a plus.

Benefits

Hourly compensation of $25/hour.
100% employer-covered medical, dental, and vision insurance.
Annual $500 professional development allowance.
Discounted access to platform bookings.
Home office setup support including laptop, high-resolution display, and stipend.
Monthly cell phone and internet reimbursement.
Option for coworking space membership if preferred over home setup.
Annual in-person company offsite and team-building events.
Wellness days observed company-wide.
Fully remote work environment with global team collaboration.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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