Customer Engineer

What You Will Work On

• Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase.
• Customer Engagement & Strategy: Engage with prospective customers during the Sales process to deeply understand their specific operational needs, use cases, and challenges.
• Architect Custom Solutions: Design compelling, tailored solutions using the Just Appraised product suite to optimize, streamline, and unburden customer workflows.
• Scoping & Documentation: Define the expected product functionality and scope Statements of Work (SOWs) with detailed software and configuration specifications. Translate ambiguous customer requests into clear, tightly-scoped technical requirements.
• Manage Expectations: Set clear expectations for the time, effort, and cost implications of custom features or additional functionality that may be available beyond standard implementations.
• Product Expertise & Enhancement: Maintain expert-level knowledge in key product functionality. Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team.
• Cross-Functional Launch Coordination: Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launch and adoption, including participating in daily stand-ups, kickoff meetings, training, and User Acceptance Testing (UAT).

What We’re Looking For

• Technical Translation & Communication: Exceptional communication skills (verbal and written) with a proven ability to seamlessly translate between highly technical and non-technical audiences. Must be able to speak persuasively and break down complex needs for the intended audience with ease and comfort.
• Customer Empathy & Partnership: Demonstrated ability to build relationships, develop trust with stakeholders quickly, and maintain a strong user-centered mindset to effectively relay customer goals and needs to the internal team.
• Critical Thinking & Problem-Solving: Strong critical thinking to determine the optimal application of our solutions and recognize when additional Product development is necessary.
• Project & Risk Management: Proven ability to understand, prioritize, and accurately estimate the level of effort and implications for different project components. Strong organizational skills and the ability to flag risks to timeline or success criteria.
• Autonomy & Work Ethic: Demonstrated ability to continuously learn, work independently, make decisions with minimal supervision, and effectively manage shifting priorities in a high-growth, cross-functional environment.
• Travel: This role requires travel 10-15 business days per quarter (approximately 15-20% annually).

Preferred Qualifications

• Knowledge and understanding of JSON.
• Strong understanding of systems and data integration.
• Experience with ETL pipelines using RESTful APIs and file-based data exchanges.
• Experience with databases and large ERP systems.